Customer Service Specialist

Duties & Responsibilities:

• Receive and respond to client inquires through phone, email or other communication channels.
• Take patient calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied patients, offering patient assistance and support.
• Answer telephone promptly and politely.
• Call clients to inform them about the company’s new products, services and policies.
• Schedule appointments appropriately then review appointment date, time, location, and provider name with patient.
• Identifying patient s needs, clarify information, research every issue, and provide reasonable solutions.
• Build sustainable relationships with patients and personnel.
• Meet and exceed personal and department objectives and metrics.
• Act a liaison for the patients.
• Collaborate with other call center professionals to improve customer service.

Requirements:

• Excellent verbal & written communication skills.
• understand and explain medical procedure to clients.
• Flexibility to work in shifts.
• speaks Arabic and English