Customer Service Specialist
Travelex
Date: 6 days ago
City: Sharjah
Contract type: Full time
Building and nurturing relationships with customers through inbound calls and emails, understanding their travel and currency needs, and customizing their experience accordingly.
Assisting in resolving Travelex-related queries, including providing rates, store details, and additional information on products and services.
Receiving and addressing customer complaints, whether directly through phone/ email or via branches
Ensure customer complaints are managed without bias, ensuring transparency and honesty in all communications.
Ensure Customer complaints are resolved within the agreed turnaround times.
Maintaining a separate register to record all complaints, regardless of their nature.
Assess customer happiness based on post complaint resolution survey results and provide feedback to management to improve service levels standards.
Ensure Consumer Protection Regulations issued by the Central Bank of UAE are implemented across the UAE Business.
Ensuring team compliance with company and location policies and procedures, including Audit, Risk, Health & Safety, and Security requirements, CAR and KYC checks, and completing company training within the required timeframe.
Providing retail management with feedback based on customer complaints and suggestions for improvement.
Adhering to Data Protection and financial regulation standards in every call, while achieving business objectives and metrics such as compliance, customer satisfaction, and call handling.
Regularly communicating best practices.
Completing all Workday activities promptly
Ensuring team members are updated on the latest changes or updates in company policies/procedures.
Supporting in compliance checks when required in any location requested by management such as KYC checks, staff knowledge checks etc.
Supporting with store visits reviewing Visual excellence and independent C.A.R.E observations in store.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.
Assisting in resolving Travelex-related queries, including providing rates, store details, and additional information on products and services.
Receiving and addressing customer complaints, whether directly through phone/ email or via branches
Ensure customer complaints are managed without bias, ensuring transparency and honesty in all communications.
Ensure Customer complaints are resolved within the agreed turnaround times.
Maintaining a separate register to record all complaints, regardless of their nature.
Assess customer happiness based on post complaint resolution survey results and provide feedback to management to improve service levels standards.
Ensure Consumer Protection Regulations issued by the Central Bank of UAE are implemented across the UAE Business.
Ensuring team compliance with company and location policies and procedures, including Audit, Risk, Health & Safety, and Security requirements, CAR and KYC checks, and completing company training within the required timeframe.
Providing retail management with feedback based on customer complaints and suggestions for improvement.
Adhering to Data Protection and financial regulation standards in every call, while achieving business objectives and metrics such as compliance, customer satisfaction, and call handling.
Regularly communicating best practices.
Completing all Workday activities promptly
Ensuring team members are updated on the latest changes or updates in company policies/procedures.
Supporting in compliance checks when required in any location requested by management such as KYC checks, staff knowledge checks etc.
Supporting with store visits reviewing Visual excellence and independent C.A.R.E observations in store.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Project Manager
Wood,
Sharjah
6 days ago
Job DescriptionWood is currently recruiting for a Project Manager to join our team in Sharjah, UAE. This is a full time onsite position with business tripsResponsibilitiesRemarkable people, trusted by clients to design and advance the world.Wood is currently recruiting for a Project Manager to join our team in Sharjah, UAE. This is a full time onsite position with business trips#Wood...
Manager, Marketing and Communications
SSBZHospital,
Sharjah
1 week ago
OverviewAs the Manager, Marketing and Communications, you will be at the forefront of implementing strategic and operational marketing plans that align with M42’s overall business objectives for Sheikh Sultan bin Zayed Hospital (formerly Zayed Military Hospital). This role offers an exciting opportunity to manage a variety of marketing, communications, and promotional activities, ensuring our brand is consistently represented across all...
Principal Engineer - HSE Design
Petrofac,
Sharjah
2 weeks ago
Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age, sexual orientation, marital status or disability. We value our people...
