Customer Services Support Officer

ADIB - Abu Dhabi Islamic Bank


Date: 3 weeks ago
City: Dubai
Contract type: Full time


Role: Customer Services Support Officer

Location: Dubai

Role Purpose: Deliver Excellent customer service in accordance with agreed standards

Key Accountabilities of the role:

  • Opening and closing applicant on time.
  • Ensure proper implementation and follow up with timely.
  • Prepare finance applications and obtain necessary approvals.
  • Performed efficient troubleshooting of issues.
  • Ensure TAT is adhered to and where possible exceed customer expectations
  • Co-ordinate and liaise with other departments in a professional manner
  • Participate in regular review and development meeting with key stakeholders
  • Prepare and provide monthly report
  • Keeping a record and details of actions taken
  • Supporting customer service agents
  • Provides technical help to colleagues if required.
  • Ensure compliance with bank policies
  • Perform other task specified by management.
  • Ensure customer queries are resolved with agreed TAT
  • Positive customer feedback
  • Deliver professionalism when dealing other departments


Specialist Skills / Technical Knowledge Required for this role:
  • Display flexibility in dealing with other team members
  • Good data processing skills
  • Good problem-solving skills
  • Excellent communication skills
  • Excellent Decision-making skills


Previous experience required (if any):

  • Previous banking experience in similar role
  • Knowledge of regulated financial services and banking industries
  • Detailed understanding of asset product
  • In depth understanding of the internal process, procedures and internal systems

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