Customer Success Associate

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Customer Success Associate

Location: Dubai, UAE

Role Summary

As a key member of our regional team, you will be responsible for managing and expanding existing client relationships across the financial services sector. Acting as a strategic business partner, you'll focus on client retention, upselling, and cross-selling Payoneer’s suite of solutions. This role requires a consultative approach, a deep understanding of our products and partner networks, and the ability to identify new opportunities based on client needs and market trends.

What You’ll Do

• Manage existing client relationships with a consultative and strategic approach to drive retention, upsell, and cross-sell opportunities.
• Develop a strong understanding of Payoneer’s services and partner network to address client needs and drive value.
• Consistently aim to exceed strategic and financial performance targets.
• Act as the voice of the customer internally, collaborating with sales, marketing, partnerships, operations, and product teams.
• Share market insights, including customer feedback, competitor analysis, and local trends, to inform internal strategy.
• Support the development of Payoneer’s financial services capabilities and help shape and execute a regional go-to-market strategy.
• Collaborate cross-functionally to create and deliver compelling value propositions tailored to client needs.
  
  

Who You Are

• Fluent in English, with excellent verbal and written communication skills.
• Fluent in Russian or French and Arabic
• 2+ years of experience in customer success, business development, or a related field.
• Strong commercial acumen with the ability to understand the business drivers that impact client performance.
• Data-oriented mindset with keen attention to detail and strong analytical skills.
• Comfortable making decisions in a dynamic environment and anticipating future client and market needs.
• Willingness and flexibility to travel both domestically and internationally as needed.
  
  

Bonus points

• Experience in the payments or banking industry.
• Familiarity with data analytics and business intelligence tools.
  
  

The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Continuously improve

Always striving for a higher standard than our last.

Do it. Own it.

Being fearlessly accountable in everything we do.

Build Each Other Up

Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, click now to apply.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.