CUSTOMER SUCCESS MANAGER
KILONEWTONS
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Job Title: Customer Success Manager
Company: KILONEWTONS
Location: Dubai, UAE (Hybrid Work Model)
Job Type: Full-time
Industry: Engineering/Construction/SaaS
Experience: 4+ years in B2B customer success
Website: www.kilonewtons.com
Job Description
KILONEWTONS seeks a strategic Customer Success Manager to oversee our portfolio of engineering/construction clients in the UAE. You'll be the bridge between our technical teams and clients, ensuring exceptional adoption, satisfaction, and expansion of our services.
Key Responsibilities
Own the post-sales client lifecycle for 30+ key accounts
Conduct quarterly business reviews and health checks
Identify upsell/cross-sell opportunities ($250K+ ARR impact)
Reduce churn to <5% through proactive engagement
Collaborate with solutions engineers on technical onboarding
Develop customer success playbooks and best practices
Track NPS (target: 65+) and usage metrics in HubSpot
Requirements
4+ years in B2B customer success/account management
Experience with engineering/SaaS/construction clients
Proven track record of reducing churn + growing accounts
Tech-savvy with HubSpot, Gainsight, or similar CS platforms
Arabic fluency (strongly preferred for local client management)
PMP/CSM certification is a plus
Why Join Us?
Industry-leading retention rates (92%+)
$5M+ expansion revenue potential in your portfolio
Clear path to Director of Customer Success
Autonomy to build CS processes from ground up
How To Apply
Send your CV and 1-page case study (how you saved/grew a key account) to [[email protected]] with subject: "CSM Application - [Your Name]"
[wp_code id="1"]
Company: KILONEWTONS
Location: Dubai, UAE (Hybrid Work Model)
Job Type: Full-time
Industry: Engineering/Construction/SaaS
Experience: 4+ years in B2B customer success
Website: www.kilonewtons.com
Job Description
KILONEWTONS seeks a strategic Customer Success Manager to oversee our portfolio of engineering/construction clients in the UAE. You'll be the bridge between our technical teams and clients, ensuring exceptional adoption, satisfaction, and expansion of our services.
Key Responsibilities
Own the post-sales client lifecycle for 30+ key accounts
Conduct quarterly business reviews and health checks
Identify upsell/cross-sell opportunities ($250K+ ARR impact)
Reduce churn to <5% through proactive engagement
Collaborate with solutions engineers on technical onboarding
Develop customer success playbooks and best practices
Track NPS (target: 65+) and usage metrics in HubSpot
Requirements
4+ years in B2B customer success/account management
Experience with engineering/SaaS/construction clients
Proven track record of reducing churn + growing accounts
Tech-savvy with HubSpot, Gainsight, or similar CS platforms
Arabic fluency (strongly preferred for local client management)
PMP/CSM certification is a plus
Why Join Us?
Industry-leading retention rates (92%+)
$5M+ expansion revenue potential in your portfolio
Clear path to Director of Customer Success
Autonomy to build CS processes from ground up
How To Apply
Send your CV and 1-page case study (how you saved/grew a key account) to [[email protected]] with subject: "CSM Application - [Your Name]"
[wp_code id="1"]
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