Customer Success Manager - #25012


Date: 1 week ago
City: Dubai
Contract type: Full time
The Role
About SMSGlobal SMSGlobal is a leading provider of mobile messaging solutions, serving businesses and organizations across multiple sectors. We are dedicated to simplifying business communications through cutting-edge technology and services. Position Overview We seek a highly experienced and dynamic Customer Success Leader with at least 5 years of sales experience to join our Dubai team. The ideal candidate will have a proven track record of delivering outstanding customer service and achieving revenue goals. This role is instrumental in supporting, nurturing, and expanding relationships with our key customers and managing and converting leads generated through marketing efforts. Key Responsibilities Develop and implement customer success strategies to maximize customer retention and increase client spend. Serve as the primary point of contact for key customer accounts. Lead cross-functional teams to ensure customer satisfaction. Handle 5-10 leads generated through marketing efforts per day and convert them into sales or upsell opportunities. Track and analyze customer usage data to identify opportunities for upselling and cross-selling. Provide timely and accurate sales forecasts and reports to senior management. Assist the sales team in closing new business by being a subject matter expert in customer meetings. Develop and maintain customer relationships through regular check-ins, updates, and quarterly reviews. Conduct customer training sessions on the use of SMSGlobal’s platforms and services. Act as an intermediary between customers and internal departments to ensure that all customer issues are resolved promptly. Contribute to the development and improvement of customer service policies and practices.

Qualifications Bachelor’s degree in Business, Marketing, or related field. Minimum of 5 years of experience in sales, with at least 2 years in a leadership role. Exceptional customer service skills. Excellent communication and presentation skills. Proven ability to meet and exceed sales targets. Experience with CRM systems like Salesforce. Strong analytical and problem-solving skills. Ability to work effectively in a fast-paced, dynamic environment. Strong team player with excellent interpersonal skills. Benefits Competitive salary with performance-based bonuses. Health, dental, and vision insurance. Opportunity for career advancement. Work in a dynamic and collaborative environment.

About the company
We are leading providers of mobile messaging, platform design & development and integration solutions. We have a team of talented professionals in our Melbourne HQ and Dubai offices who specialise in delivering seamless, integrated services to both business and personal customers. In 2010, we were recognised as Mobile Company of the Year, acknowledging our expansion into new global markets and for securing a number of large contracts with tech giants and major airlines, SMSGlobal is positioned as an agile, customer centric organisation in the managed solutions mobile messaging space.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Bar Waiter/Waitress

AccorHotel, Dubai
17 hours ago
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue...

Guest Experience Supervisor

Marriott International, Inc, Dubai
21 hours ago
Nº do Cargo 23174130 Categoria de emprego Rooms & Guest Services Operations Local The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VER NO MAPA Horário Full-Time Localização remota? N Remanejamento? N Tipo de cargo Non-Management A Marriott International é uma empresa que oferece oportunidades iguais de trabalho. Temos como princípios...


GEMS Education, Dubai
22 hours ago
About the Role As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff, and students. Key Accountabilities Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure, etc.) to ensure...