Customer Success Representative

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Sales Enablement

Job Sub Function

Customer Success Management

Job Category

Business Enablement/Support

All Job Posting Locations:

Dubai, United Arab Emirates

Job Description

Role Title: Customer Success Representative

Role Type: Full-Time

Location: Dubai, UAE

Key Responsibilities

• Attend surgeries and provide on-site guidance to surgeons and OR staff on the proper use of Johnson & Johnson Surgery portfolio
• Ensure the safe and effective application of the latest technologies introduced to the Key account.
• Troubleshoot product-related issues and ensure adherence to best surgical practices.
• Conduct workshops, in-service trainings, and clinical education sessions for surgical and nursing teams.
• Support hospital staff competency development for new and existing wound closure technologies.
• Participate in professional conferences, product launches, and training programs.
• Work closely with the sales and marketing teams to identify customer needs and provide clinical support during evaluations and conversions.
• Assist in the introduction of new technologies and support post-launch clinical follow-up.
• Develop and maintain strong, long-term relationships with key surgeons, nurses, and hospital administrators.
• Uphold Johnson & Johnson’s Credo values and comply with all internal policies and local regulations.
• Maintain high standards of professionalism and ethical conduct in all interactions.
  
  

Requirements

• Minimum Bachelor’s degree in Health Care/Medical Technology/Customer Behavior or similar.
• A recent graduate with internship experience.
• Professional written and spoken fluency in Arabic & English is essential.
• Professional written and spoken fluency in Spanish is a plus.
• Knowledge of surgical procedures, wound management, and sterile technique.
• Ability to engage confidently with surgeons and/or staff in high-pressure environments.
• Strong teamwork, problem-solving, and organizational skills.
  
  

Required Skills

Preferred Skills:

Accountability, Analytical Reasoning, Customer Acquisition Strategy, Customer Centricity, Customer Effort Score, Customer Intelligence, Customer Journey Mapping, Customer Knowledge, Customer Retentions, Customer Success Management (CSM), Data Reporting, Data Savvy, Process Oriented, Sales Enablement, Sales Support, Service Excellence, Versatility