Customer Success Service: Go-to-Market and Enablement Lead – Middle East & Africa

Job Description

What you will do

In addition to GTM responsibilities, this role also involves the strategic creation of high-impact content and enablement programs. You will develop compelling sales materials, customer success stories, and training resources that support CSS initiatives, ensuring the field is equipped with relevant, timely, and effective tools to drive customer adoption and success.

Oracle Customer Success Services (CSS) was created to help ensure your ongoing success with our technology. CSS is completely integrated with Oracle’s product development teams to help customers maximize the value of their cloud investment. CSS also trains and collaborates with implementers across Oracle’s partner ecosystem to ensure the successful setup of Oracle technologies.

The core mission of Oracle Customer Success Services is to provide Oracle customers with the best cloud experience and ensure they attain their transformative objectives efficiently. Our dedicated team guides customers through education, fosters innovation through cloud service adoption, supports implementation, and operates critical environments across various landscapes, including on-premises, cloud, hybrid, and multi-cloud setups. Check more: https://www.oracle.com/customer-success/

Oracle is proud to be an equal opportunities employer, and we are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity or expression, sexual orientation, national origin, disability, age, or any other protected characteristic.

what you will do

As a Go-to-Market and Enablement Lead, you will:

Strategic GTM Leadership

• Design and lead tailored GTM strategies for the MEA region aligned with CSS and Oracle priorities.
• Collaborate with sales and marketing teams to drive alignment on market positioning, value proposition, and regional opportunities.
• Monitor regional trends, customer feedback, and competitive insights to refine strategies and influence senior leadership.
  
  
  

Enabling Workforce on Strategic Sales Plays:

• Create and deliver training programs and materials to enable the workforce on key sales initiatives.
• Develop compelling messages and create content to position strategic initiatives for CSS
• Conduct regular workshops and webinars to ensure sales teams are equipped with the latest tools and information.
• Provide ongoing support and resources to sales teams to drive successful customer engagements.
  
  
  

Managing Events to Position CSS:

• Plan and execute events, including webinars, conferences, and customer meetings, to showcase CSS offerings.
• Coordinate with event organizers and stakeholders to ensure successful event execution.
• Measure and report on event outcomes and impact on customer success and engagement.
  
  
  

Collecting Customer Testimonials:

• Identify and engage with satisfied customers to gather testimonials and case studies.
• Work with the marketing team to create compelling content from customer testimonials.
• Leverage customer stories to demonstrate the value and impact of CSS services.
  
  
  

Managing Internal Communications:

• Develop and implement internal communication strategies to keep teams informed and aligned.
• Create and distribute regular updates, newsletters, and announcements related to CSS initiatives and achievements.
  
  
  

Foster a collaborative and informed internal community through effective communication channels.

Responsibilities

What we are looking for -

• Proven experience in go-to-market strategy, sales enablement, and event management, preferably in the technology sector.
• Strong written and verbal communication skills, with the ability to convey complex concepts effectively.
• Strategic thinking, initiative-taking, and the ability to identify gaps and advise senior management.
• High energy, positive mindset, results-oriented, and a desire to make a significant impact.
• Proficient in conveying complex content through PowerPoint, with advanced analytics, MS Excel, and PowerPoint skills.
• Deep understanding of Oracle's SaaS services and Cloud offerings.
• Experience designing and delivering enablement programs and training materials.
• Stakeholder management skills to build credibility, trust, and rapport at all levels.
• Strong analytical and problem-solving skills, with the ability to use data and metrics for continuous improvement.
• Passion for customer success and a customer-centric mindset.
• Strong organizational and project management skills to handle multiple projects and meet deadlines.
• Adaptability to work in a dynamic, fast-paced environment.
• Experience working with geographically dispersed teams.
• Bachelor’s degree in Marketing, Business, or a related field.
  
  
  

What we will offer you

• A competitive salary with exciting benefits
• Flexible and remote working so you can do your best work
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique
  
  
  

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

Qualifications

Career Level - IC5

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.