Customer Support Executive

One of JobIn Clients is Hiring for a friendly, detail-oriented, and solution-driven Customer Support Executive to join our team. If you thrive on helping others, solving problems efficiently, and delivering exceptional service, this is your chance to play a key role in creating positive customer experiences. 

Key Responsibilities:

Respond to customer inquiries via phone, email, live chat, or social media in a professional and timely manner

Identify customer needs, troubleshoot issues, and provide appropriate solutions or alternatives

Document interactions and resolutions in the CRM system

Follow up with customers to ensure full satisfaction and proper issue closure

Collaborate with internal teams (sales, technical support, product) to resolve complex cases

Maintain up-to-date knowledge of company products, services, and policies

Track and report recurring customer issues or trends to improve service processes

• Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce, Freshdesk)
• Strong problem-solving abilities and a customer-first mindset
• 1–2 years of experience in customer support or client service roles
• Excellent communication skills (written and verbal)
• Basic technical troubleshooting skills and the ability to explain solutions clearly
• Ability to stay calm under pressure and manage multiple conversations at once
• Strong organizational skills and attention to detail