Data Center Commercial Support Engineer

Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.

About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

What You’ll Do

• Customer Interaction and Issue Resolution: Address delivery issues, handle complaints, and support customer relationship management.
• Administrative and logistical support: support KAM's, Business and Commercial Directors for day-to-day support of the MEA Data Center business
• Assist in using internal resources to develop proposals that meet/exceed client requirement
• Assist KAM's to commercially respond to offer proposals
• Be the go-to admin and support person for documentation and process person to help the KAM's oversee effective handover to post sales service & customer support teams
• Be willing to learn and be the back up for KAM's on clients business, commercial condition, structure, strategy, operations and challenges.
• Be highly knowledgeable on General business, structure, strategy, processes and internal systems. Salesforce a priority, SAP perferred but not essential.
• Be an effective advocate and communicator of the benefits in supporting KAM's and the wider DC team within Eaton organisation
• Know the teams and Commercial Directors numbers. Support KAM's to be continuously aware of targets and current business levels within the account for forecast for order intake & revenue information.
• Collaborate effectively with other departments and EMEA team members related to KAM's accounts
• Help provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client.
• Support the KAM's, Business and Commercial Director to maintain internal multi-lane bridge between Eaton and the client organisation. This may include PLM, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations & Order Management, and Supply Chain
  
  
  

Qualifications

• Bachelor Degree in Engineering
• 5+ years of related experience
• Technical electrical and data center knowledge not essential but would be advantageous. Experience and knowledge in a technology related field desirable.
• Must be able to identify and implement new tools and processes
• Understand when to support, how to work across team, when to listen and when to advise
  
  
  

Our Offer

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
• Work in a company that is commitment to Inclusion & Diversity and Sustainability
• Annual mentoring program, Eaton University, a reward, and recognition system
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
• Strong, agile and diverse team locally and globally
• Strong processes and state-of-the-art systems and tools
• Structured employee development processes, open feedback culture with development plans
• Detailed induction support and well-structured onboarding
  
  
  

Living and Working in Dubai

Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world’s most exciting cities.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.