Department Manager Airside Operations, DWC

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As Department Manager Airside Operations, you will manage and control resource planning and business continuity planning, on all operational areas, whilst meeting quality, safety and regulatory standards at all times; to measure delivery targets (KPIs) as mentioned in the service level agreements (SLAs).

You will ensure that all standard operating procedures (SOPs) are up-to-date, and communicated in a clear, concise and timely manner alongside any regulatory, legal and operational and training guidelines enabling DWC operations to run in an optimum and efficient manner. This role is based full-time out of DWC airport, Dubai.

In This Role, You Will

• Be responsible for efficient business planning of resources required for a safe and customer-centric ground handling operation (passenger terminal and airside operations) in accordance with dnata airport operations policies and procedures and customer airline specific requirements.
• In consultation with the Head of Airside Operations & Passenger Services, ensure that the planning, resources, training, SOPs and manpower (dnata & contingent) meet the safety, quality, regulatory and dnata operational requirements.
• Measure operational performance and develops KPIs in line with clients' SLA targets and sets a clear communication plan among the teams and department leaders. Reviews and flags inefficiencies.
• Ensure the most efficient use of resources (human and material) in accordance to Six Sigma lean methodology to safeguard cost effective operations.
• Ensure that results and corrective/preventive actions from safety incident investigations are communicated and implemented in collaboration with safety team, to protect the wellbeing of all employees and company assets.
• Manage ISAGO accreditations and prepares the teams for any audit requirements by customer airlines and other regulatory bodies.
• Review Training plans to ensure all employees are up-to-date on mandatory and regulatory trainings and possess the required knowledge to perform their duties safely.
• Manage and ensure implementation of best safety and security practices and supports dnata's safety management systems and safety policy by being a role model, conducting briefings, scheduled audits and observation programs.
• Analyse outcomes, lessons learned, trends on all service shortfalls, and provides analytical data with insights to the management, along with corrective measures.
• Ensure all systems and resources are in place to support operational needs through close collaboration with IT, Technical Services and Resource Planning.
• Plan and implements fall back procedures and contingency plans for system failures, disruptions and diversions at the DWC Terminal.
• In collaboration with Technical services, implement a preventive maintenance service schedule for all Ground Service Equipment (GSE).
  
  

Qualification

To be considered for the role, you must meet the below requirements:

• Bachelor's degree or a Diploma in Aviation or Airport operations.
• Minimum 6 to 10 years of experience in Airport operations or other Aviation related operational position in Airline/ Ground handling Industry
• Must have completed mandatory and Regulatory courses (e.g. Airside/Airport Safety Regulations)
• Professional expertise in the following: Aircraft Turnaround, Ramp Operations, Passenger/ Baggage Services
• Must have valid light vehicle license.
• Proficient knowledge of operational IT systems
• Advanced leadership, communication and stakeholder management skills.
• Proficient Data analysis and presentation skills
  
  

You’ll Have An Edge If You Have

• Any PMP Certification.
• Understanding of Lean Six Sigma Methodology.
• Safety qualifications such as NEBOSH.
• Expertise in areas such as ramp, aircraft turnaround, loading and unloading.
  
  

At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if you are looking for a challenging and rewarding opportunity apply today and join our team.

Recruitment Process and Timeline

dnata part of Emirates Group is an international organisation with employees from over 170 nationalities we encourage applications from across the globe Your application journey begins by applying via our Careers website Please ensure your CV is up to date for our talent acquisition team to review your profile If you meet the criteria of the role you will then be invited to complete a HireVue video interview to share more about your experience and your career aspirations If you are shortlisted you will then be invited to interview with our hiring managers If you are successful your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website - www.emirates.com/careers