Department Manager - Dubai Mall
Fendi
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Position
The Man's Department Manager is responsible to run properly the Man's Department meeting KPIs and achieving assigned goals in terms of sales, product and team. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team coaching and general day-by-day management.
Job Responsibilities
Category Sales Management and Business Development
The Man's Department Manager is responsible to run properly the Man's Department meeting KPIs and achieving assigned goals in terms of sales, product and team. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team coaching and general day-by-day management.
Job Responsibilities
Category Sales Management and Business Development
- Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
- Monitor and achieve category department performance with relevant KPIs;
- Analyse the category business, propose and implement action plans to improve results;
- Set category performance target for the team and individual with the Store Manager;
- Be sensitive to competitors' trading activities and give feedback to Store Manager.
- Leverage all clienteling tools to achieve Department and Store business goals;
- Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;
- Manage customer service quality, to meet customer expectations by offering excellent customer service standards;
- Improve Mystery Shopper Results with action plans;
- Implement appropriate CRM tools and develop loyal customer of particular product category;
- Act as brand category ambassador to educate VIP and new Clients;
- Participate into ad-hoc Clientele projects.
- Ensure that merchandize is properly managed, displayed, stored and maintained by team;
- Maintain inventory accuracy and shrink rates within company standards;
- Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
- Maintain the Visual Merchandising consistent with Company standards;
- Align periodically visual merchandising and sales performance;
- Discuss individual performance every month and coach team members
- Motivate the team so that they perform at their highest level to meet their individual and store objectives
- Organize the team in an efficient manner according to business needs and delegate responsibility
- Translate strategic and business goals into concrete and individual actions and objectives
- Conduct category training to the team
- Execute the in-store training routine set by the Store Manager
- 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to Man's product category
- Bachelor's Degree or equivalent is preferred
- Fluency in English
- Leadership and experience in managing large teams
- Strong communication skills
- Excellent relationships skills, self-reliant, approachable and patient
- Confidence, organizational skills, professionalism
- Goal oriented approach, multitasking
- Client focus with great business acumen
- Administration and financial skills
- Computer skills and Retail management system knowledge
- Strong knowledge and/or interest for fashion/luxury industry
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