Deputy Boutique Manager WFJ - Dubai Mall
CHANEL
Date: 1 day ago
City: Dubai
Contract type: Full time
CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context, the Deputy Boutique Manager acts as a strategic partner to the Retail Director.
With a creative and constructive mindset, he/she acts as an engaging and inspiring force in driving the business as a whole, guaranteeing the CHANEL Brand image and ensuring the deployment of the Chanel strategy in the boutique.
Combining courageous leadership, ownership and a strong results orientation and business acumen, the Deputy Boutique Manager develops the individual’s potential, excellence of the customer experience of his/her team and paves the way for success of the boutique on quantitative and qualitative levers.
Your main responsibilities are:
Manage a team of Sales Advisors:
With a creative and constructive mindset, he/she acts as an engaging and inspiring force in driving the business as a whole, guaranteeing the CHANEL Brand image and ensuring the deployment of the Chanel strategy in the boutique.
Combining courageous leadership, ownership and a strong results orientation and business acumen, the Deputy Boutique Manager develops the individual’s potential, excellence of the customer experience of his/her team and paves the way for success of the boutique on quantitative and qualitative levers.
Your main responsibilities are:
Manage a team of Sales Advisors:
- Ensures the teams proper understanding and deployment of the House's strategy.
- Effective management of Sales Advisors and Supervisor and ensures efficient collaboration and synergies within his/her team
- Conveys trust in his/her team members and maximizes the potential of the team by defining development and growth opportunities.
- Coaches and mentors his/her team to reach their full potential through prompt feedback and regular performance reviews on results and competencies.
- Set and communicate clear expectations for the team by defining both individual and boutique objectives while promoting team ownership and accountability.
- Acting as a strategic leader on key projects and strategy implementation
- Acting as key decision maker and significant contributor to projects
- Taking ownership of key strategic projects
- Building relationships within the retail community to enrich competitor insight and communicate with Boutique Manager key information
- Ensures his/her position as exemplary representative of the brand at all times, embodying the image of the brand
- Prioritizes long term vision over short term gains
- Uses Chanel Brand Image as a filter in decision making
- Ensure excellency in terms of client experience and services, working closely with Retail Director, L&D and After Sales Managers to create and implement effective action plans to enhance our services and remain the Ultimate house of luxury.
- through coaching, feedback, and support.
- Monitor business indicators on WFJ in collaboration with Retail Director and High-End Business Manager and work closely with all Team Members to create and implement effective business action plans to achieve goals on all product categories
- Analyze KPI’s, possess a 360 view of business activity and implement business strategies accordingly
- Natural leadership and strong managerial skills
- Strategic mindset
- Ability to unite and with excellent interpersonal skills
- Results oriented mindset and strong business analytical skills
- Curiosity and innovation
- Intercultural openness
- Emotional and situational intelligence
- Ability to step back and take a global 360 view before taking a decision
- Sensitivity to the WFJ environment and its products
- Strong expertise on High End Jewelry and Watches.
- Solid managerial experience and leadership capabilities
- Exceptional interpersonal, communication, and negotiation skills.
- Entrepreneurial spirit, strategic mindset
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