DEPUTY MANAGER, QUALITY ADVISORY MANAGEMENT

Key Accountabilities

• Maintaining the ISO 9001 & 37001 certification
• Conducting and coordinating the activities for compliance with ISO 9001 & 37001 standards
• Monitoring the Quality Improvement Activities (QIA) for KPJ Group of Hospitals and Companies
• Assisting the implementation of any Quality Improvement Activities in KPJHQ i.e. OSHE, Fire safety
  
  

Job Responsibility

Group Compliance To Quality Standards & Regulations

Responsibility To Assist In Directing Quality Compliance By Coordinating Activities Throughout The Hospital In Line With Kpj Vision & Mission And Hospital Policies And Procedures.

Coordination Of Quality Activities

Direct Co-Ordinate Quality Activities, For Example Ims, Msqh, 5s, Bfhi, Jci, Icc, Etc.

Updating Of Group Quality Matters & Issues

Responsible For Keeping The Head Of Quality Service, Operation Manager, And Chief Executive Officer Informed Of Any Quality Issues Or Reportable Situation That Needs Administrative Involvement.

Establishment & Compliance To Iso And/Or Accreditation Standards

To Be Responsible For The Establishment, Implementation And Compliance Of The Delivery Of The Hospitals’ Services In Accordance With Iso Standards Or Accreditation Of Hospital/Professional Practice.

Synchornisation Of Hospitals’ Policies And Procedures With Regulatory Requiements

Ensure Systematic, Structured, Up-To-Date, Compliance With Statutory And Regulatory Requirements And Hospital Policies And Procedures.

Monitor, Evaluate & Report On Effectiveness Of Groupwide Quality And Safety Enhancement Programmes

To Compile, Monitor And Evaluate Effectiveness Of Continuous Quality Improvement Programs/Activities And Ensure Conformity To Set Standards/ Professional/ Ethics/Best Practice And Report To Top Management, I.E. Lean Management, Risk Assessment

Recommend Corrective And Prevention Actions To Improve Quality And Reduce Risk

To Come Up With Suggestions/Recommendations Inclusive Of Corrective Action, Preventive Action And Innovation For Continuous Quality Improvement.

Dissemination Of Quality Improvement Information

To Disseminate Quality Improvement Information To All Staff Of The Organization, Therefore Increasing Awareness.

Quality & Safety Audits

To Conduct Independent Audits From Time To Time And Report Audit Findings To Gm/Ceo If Required. To Prepare Audit Programs And Schedule, Coordinate And Monitor To Evaluate The Adequacy And Effectiveness Of Control In The Performance Of The Quality System.

Networking With External Agencies & Certification Bodies

To Liaise, Co-Ordinate And Network With External Agencies E.G. Certification Body I.E. Sirim, Msqh, Government Agencies I.E. Mpc & Potential Customers Etc.

Keeping Kpj Group Management Updated

Updating And Reporting The Progress And Changes In Quality Activities In Hospital To Kpjhq.

Regular Management Review Meetings

Coordinating Management Review Meeting And Any Related Quality Meeting.

Monitor Non-Compliance & Non-Conformance To Quality Standards

To Review, File And Retain Audit Reports On Non-Conformances And Highlight To Relevant Personnel And Assist In Formulation Of The Corrective Action To Be Taken.

Creation Of Continuous Training On Quality

To Recommend, Participate And Assist In Formulation And Conducting Awareness And Refresher, Education And Training For Quality Related Programs For Staff.

Quality Awards

Identify The Suitability Of The Award And Certification To Be Involved And Present It To Top Management.

Certification / Audits / Surveys

To Coordinate Certification Audit / Survey With Third Party Auditor /Surveyor

Support & Provide Information To Quality- Related Committees / Initiatives

Involved And Facilitate Committees Related To Kpj Quality E.G. Esg Activities, Also Integrated Annual Reports

Advisory Role For Quality Improvement Activities

Act As Advisor For Any Quality Improvement Activities For Kpj Group Of Hospitals I.E. Csm Recognition By Sirim, Kpj Quality Workshops.

Recommend / Propose Innovations

To Come Up With Suggestions/Recommendation Innovation For Continuous Quality Improvement E.G. Planetree Accreditation

Fulfil Other Tasks & Achieve Targets Stipulated By Kpj Management

Perform Other Related Duties As May Be Assigned Or Delegated By Chief Risk Officer (Cro) Or Management.

Job Requirements

• Bachelor’s Degree in Nursing, Healthcare Administration, Allied Health, Medical Technology, or related fields
• ISO 9001:2015 Lead Auditor
• Lean Management Certificate/ Six Sigma
• 5 years' experience in heading Quality Control/Service