Deputy Store Manager-UAE

Position

The Deputy Store Manager will partner with the Store Manager to lead, develop and support the sales and operations to meet and exceed sales targets and overall employee and guest experience. The Deputy Store Manager is passionate, enthusiastic, motivating, and collaborative leader who aims to develop and build a culture of service excellence. Partnering with the Store Manager, he/she trains and provides feedback to the team to ensure everyone meets and exceeds expectations within their role. He/she fully embodies the Loro Piana DNA, putting the Guest at the center of the equation. He/she will be a Loro Piana ambassador in his/her community developing relationships with all businesses, such as hotels and associations to help drive results. The Deputy Store Manager is the next point of contact for all team members in the absence of the Store Manager.

Job responsibilities

Sales and Business development

• Supports the Store Manager in delivering outstanding results through the consistent execution of the Selling Galateo and operational standards

Client management and CRM

• Guarantees and actively participates in managing customer relationship, ensuring an high level of satisfaction, coordinating the store team and implementing guidelines set by the Store Manager
• Alongside the Store Manager, provides a best in class customer experience required for the brand, holding the team accountable and liaising with the Retail /Area Manager
• Together with the Store Manager, coordinates and supports the Private Client Relations Manager in developing and monitoring clienteling activities

People Management & Talent Development

• Supports the Store Manager to instill cohesion amongst the team, ensuring they are carrying out their responsibility to the best of their abilities
• Supports the Store Manager in the definition of quantitative and qualitative goals and their monitoring
• Supports the Store Manager in identifying and implementing the most appropriate learning and development activities for the sales team
• Ensures the observance of all the internal procedures

Operations and procedures

• Has a complete knowledge of all stores procedures and oversees their proper execution
• Guarantees the implementation of the security procedures (i.e. opening and closure security procedures, health & safety measures and systems, etc.)
• Carries out training activities to ensure effective and full control of the selling areas and prevents thefts
• Oversees administrative tasks (e.g.: opening and closures, cash, receipts and invoices, end of days closing, sales anomalies and discrepancies, travel expenses, etc…)
• Ensures appropriate implementation of LP store operating model and daily execution
• Guarantees sales team is provided timely with the uniforms
• Ensures the store has the adequate store supply management and maintenance

Back of House Management

• Supervises stock level activities and solves problems whenever required
• Supports the Store Manager in all the activities related to the annual closure, category flash inventories and fiscal annual inventory

LORO PIANA
MAISON

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence