Desktop Engineer L1

Iron Systems, Inc


Date: 14 hours ago
City: Dubai
Contract type: Full time
Job Description

2-5 years of Experience

Scope Of Work

  • Maintain daily IT operations in customer-owned locations to serve users' IT needs.
  • Provide hands & feet support for servers or networking activities as required at the specified location/facilities.
  • Support manufacturing-related IT equipment and applications as per SOP provided.
  • Assist the remote party with resolution by performing physical activity under direction (e.g. Customer Network Team).
  • Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery)
  • Installation, Move, Add, and Change (IMAC) of Customer IT Assets
  • VIP support generally involves providing tailored and proactive IT support to the VIP target and ensuring they feel comfortable with the audio-visual equipment and peripherals being used.
  • Support conference rooms, telepresence, network, internet, and voice services and equipment (ex: audio/video, networking, and unified communications)
  • Management of non-PC IT equipment—maintain asset lists for non-PC devices, such as servers, printers, and phones. Respond to customers' requests for updates under the instructions and guidance of customer.
  • Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures.
  • Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. The customer will provide specific training and instruction if needed.
  • Mobile Phone Support—Triage, asset management, configuration, and support as required.
  • Support for special events (Internal and External), recurring meetings, or after hours will be required on a T&M chargeable basis.
  • Be responsible for H&E aspects, collaborate with desktop-related infrastructure projects, OT networks, security, and other systems under the guidance of end customer technical teams.
  • The ability to speak English and the local language (basic).

Key Responsibilities

  • Responds to and diagnoses complex hardware, software, and network incidents under general supervision.
  • Prioritize and resolve customer and other team issues as soon as possible.
  • Ensure that incidents and requests are handled according to customer priority metrics.
  • As needed, escalate tickets.
  • Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Lead Functional Consultant - UAE

nCino, Inc., Dubai
10 hours ago
nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.Lead Functional Consultant ResponsibilitiesServe as the primary liaison between clients and the technical team, translating complex business requirements into innovative solution designs and detailed functional specifications on large scale or complex programs. Drive substantial business value within the scope of the project and ensure...

Sr Finance Analyst, Amazon

Amazon, Dubai
11 hours ago
DescriptionAmazon Payment Services (APS) seeks a highly skilled and motivated Finance Analyst to support the Amazon Payment Experience and Cost of Payment initiatives across the MENA (Middle East and North Africa), ZA (South Africa), and TR (Turkey) regions. This role is ideal for a finance professional who thrives in a fast-paced, dynamic environment and is eager to take on a...

GRAPHIC DESIGNER

KILONEWTONS, Dubai
1 day ago
Position: Graphic DesignerCompany: KILONEWTONSLocation: Dubai, UAEExperience: Minimum 3 YearsWebsite: www.kilonewtons.comJob DescriptionKILONEWTONS is looking for a talented Graphic Designer with 3+ years of experience to join our creative team in Dubai, UAE. The ideal candidate will have a strong portfolio showcasing expertise in branding, digital design, and marketing collateral.If you're passionate about visual storytelling, typography, and innovative design, we'd love to...