DIEZ | Manager - Disputes Management

Job Description

To manage the new section under shared services and report to VP on areas related to dispute management where the following function will be carried out:

• Collaborate with the Collection Team to mediate and resolve conflicts.
• Implement strategies to handle disputes efficiently, minimizing legal actions and maintaining good relationships.
• Identify and manage cases of non-responsive, defaulting customers including late payments and dishonoured cheques.
• Develop and execute action plans to address defaults, such as payment plans or legal proceedings.
• Manage customer suspension in instances of default.
• In coordination with Organizational Units collect and maintain accurate and up-to-date records of all required documentations.
• Submission and follow up of cases to the Rental Dispute Center (RDC) &/or the Legal Affairs Department (LAD).
• Liaise with Legal Office and other concerned Organizational Units to any escalation and/or in the event of arbitration and litigation.
• Coordinate and collaborate with relevant Organizational Units to implement necessary actions following a court order or judgment (e.g. unlocking premises, disposing of assets, auctioning equipment, writing off, etc.).
• Handle all internal and external communications with relevant stakeholder.
• Manage the team and oversee daily operation,
• Ensure proper maintenance of record and reporting to the management.
  
  

Qualifications

• Bachelor’s degree in business, law or a related field.
• Relevant experience in dispute resolution.
• Strong verbal and written communication skills.
• Problem-solving to address disputes and develop solutions.
• Negotiations skills.
• Analytical thinking.
• Decision-making.
  
  

Dubai Integrated Economic Zones Authority (DIEZA):

Established in 2021, Dubai Integrated Economic Zones Authority (DIEZ) consolidates and integrates the products and services of Dubai Airport Free Zone (DAFZ), Dubai Silicon Oasis (DSO), and the Dubai CommerCity (DCC). Home to more than 5,000 registered companies from across 20 industries, DIEZ is at the heart of Dubai’s economic success – a major economic catalyst in the city’s development.

Job Category

Legal

Advertiser

Emirati Human Resources Development Council

Educational-level

Bachelor

Required Nationality

UAE Only

Monthly Salary

Unspecified

Schedule-Time

Full time

Job Posting

25/10/2024

Unposting Date

24/11/2024