Digital Analyst

Synopsis

To help answer the highest value analytical problem statements posed by different teams and departments across Etihad Airways to the Digital & eCommerce team.

Reporting to the Digital Analytics Manager and working under the guidance of the Digital Engagement Senior Manager, he/she should leverage their advanced analytical skills and leverage the wider analytical toolkit, to analyse and visualize Etihad’s digital and enterprise data resources. Also, he/she should have strong communication and interpersonal skills, to effectively work across a multi-disciplined environment.

He/she will be encouraged to develop their skills and techniques for the analysis of data and problem solving, to stay up-to-date with industry leading Digital Analytics capabilities.

Accountabilities

• Analyze requirements and identify or design the solution to a problem
• Execute complex, ad-hoc analyses utilizing Etihad’s wider analytical toolkit proactively looking for further insights and root cause
• Summarize / visualize results and highlight likely insights for the business translator to develop
• Maintain documentation repository of solutions, to include methodology
• Identify opportunities for automation and improvements to approach in each analysis performed, make recommendations to wider team as to priorities for further development
• Develop and maintain proficiency with Adobe, Google Analytics, Tableau, Power BI and other advanced analytic and database tools, in-house data sets, and other resources
• Will be encouraged to develop one or more specializations in Etihad’s key analytical disciplines (see required skills) and become the ‘go-to’ person among peers in that field. Act as an expert and coach to wider analytics team
  
  

Education & Experience

• Minimum 3 years of relevant experience in digital analytics, reporting and database management and/or Data Science models used in commercial/digital processes. Experience within the aviation industry in the areas of Digital Analytics, Business Analytics would be preferred
• Minimum Bachelor’s degree in Computer Science, Statistics, Information Technology or related field. Additional qualifications in analytical disciplines and techniques an advantage
• Proven track record of managing successful digital analytical models and reporting.
• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.
• Good project management skills, with the ability to manage multiple projects simultaneously.
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com