Digital Manager

Concentrix


Date: 3 hours ago
City: Dubai
Contract type: Full time
Key responsibilities

Digital Strategy & Transformation

  • Analyze current digital usage patterns and identify opportunities for enhanced digital adoption across all customer and operational touchpoints
  • Develop comprehensive proposals for digital change initiatives, including detailed business cases with clear ROI / impact projections
  • Lead digital transformation projects from conception through implementation, ensuring alignment with organizational strategy
  • Drive the adoption of automation tools, AI-driven analytics, and process optimization technologies to improve scalability and reduce manual dependencies
  • Champion digital-first behaviors across the organization, working with management to embed digital capabilities within existing operations

Operations Management & Process Excellence

  • Design and organize seamless user experiences across multiple channels and customer touchpoints
  • Implement robust governance models, risk controls, and regulatory compliance measures for digital operations
  • Utilize Lean, Six Sigma, and other methodologies to identify and eliminate operational inefficiencies
  • Spearhead robotic process automation (RPA) and AI-driven solutions to enhance operational effectiveness
  • Conduct root cause analysis to identify operational deficiencies related to digital usage and implement sustainable corrective actions
  • Establish continuous improvement frameworks including Kaizen principles and business process reengineering

Data Analytics & Performance Management

  • Leverage advanced analytics, dashboards, and real-time reporting tools to track digital performance and identify trends
  • Develop and maintain digital usage reporting frameworks to measure adoption, engagement, and business impact
  • Utilize predictive modeling and business intelligence tools (Power BI, Tableau, SQL) to derive actionable insights
  • Monitor benefit forecasting and tracking for digital initiatives, ensuring delivery of projected outcomes
  • Conduct regular operational audits to evaluate digital performance and recommend strategic improvements

Stakeholder Management & Communication

  • Present proposals, findings, and recommendations to senior leadership and key stakeholders with clarity and impact
  • Capture and translate business requirements into technical specifications for digital solutions
  • Act as liaison between business units, technology teams, and external vendors to ensure seamless delivery
  • Conduct regular business reviews to evaluate digital initiative performance and alignment with objectives
  • Implement structured feedback mechanisms to capture stakeholder input and drive continuous improvement

Change Management & Implementation

  • Author and communicate digital behavior requirements and standards across the organization
  • Support change thinking and change management initiatives throughout digital transformation projects
  • Analyze system changes and assess their impact on business operations and user experience
  • Communicate technical changes effectively to operational teams and support successful implementation
  • Create compelling change stories using data visualization and presentation techniques to drive adoption

Team Leadership & Capability Building

  • Lead, mentor, and develop team members with a focus on digital excellence and innovation
  • Foster a culture of ownership, accountability, and continuous learning
  • Provide input to training programs to upskill employees on digital tools, analytics platforms, and process excellence
  • Promote consultative approaches to problem-solving and critical thinking across the team

Qualifications And Experience

Education

  • Bachelor's or Master's degree in Business Administration, Information Systems, Digital Technology, Operations Management, or related field

Experience

  • Minimum 8 years of progressive experience in digital transformation, operations management, or digital delivery roles
  • Proven track record in the real estate, banking, government, or property management sectors
  • Strong experience in service delivery, process excellence, and operational transformation
  • Demonstrated success in leading digital adoption initiatives and change management programs
  • Experience with CRM platforms, workflow automation, and digital customer engagement solutions

Technical Skills

  • Advanced proficiency in business intelligence and analytics tools (Power BI, Tableau, Excel, SQL)
  • Strong understanding of CRM systems, preferably Salesforce and Genesys platforms
  • Knowledge of app development and deployment processes
  • Understanding of API integration and system connectivity
  • Experience with process automation tools and RPA technologies
  • Familiarity with Lean, Six Sigma, or other process improvement methodologies (certification preferred)

Core Competencies

  • Exceptional communication skills across all formats (verbal, written, presentation)
  • Advanced PowerPoint skills with ability to structure complex information and create compelling visual narratives
  • Strong influencing and stakeholder management capabilities
  • Consultative approach with ability to critique thinking and challenge assumptions
  • Root cause problem-solving expertise using analytical frameworks
  • Project management experience with demonstrated ability to deliver complex initiatives
  • Critical thinking and strategic analysis capabilities
  • Change story creation and communication expertise
  • Strong command of English language (written and spoken)

What we offer

  • Opportunity to shape digital strategy for a leading real estate development and management company
  • Collaborative work environment with senior leadership visibility
  • Exposure to diverse real estate portfolio and complex operational challenges
  • Professional development and continuous learning opportunities
  • Competitive compensation package commensurate with experience

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