Director Change Management and Communication

Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. Willis Towers Watson is the leader in Employee Experience (EX).

We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about – what makes them tick, what’s inhibiting change, what really matters. And we use that to fuel their EX, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behavior change and drives business results.

Our people come from diverse backgrounds and bring a range of skills and capabilities – we’re insights masters, change catalysts, storytellers, culture shapers, org strategists, digital champions and more. Our EX architects know the power of bringing these capabilities and our offerings together to deliver high-impact solutions for our clients’ most complex challenges.

Together, we’re all about powering ambitions—of our colleagues, our clients and their people.

The Role:

As a Director within the Communication & Engagement Solutions team, you will lead the design and execution of communication and engagement strategies that address the evolving needs of our clients. You will play a key role in aligning our EX portfolio, connecting communication and change management strategies to HR and reward programs, including Total Rewards, organizational transformation, wellbeing, benefits, and culture.

In this role, you will leverage your creativity, strategic thinking, and analytical skills to craft clear, engaging communications that resonate across different media formats. Your ability to drive measurable outcomes through exceptional storytelling and strategic guidance will be critical to helping our clients achieve successful transformations.

Key Responsibilities:

• Strategic Leadership: Assess complex client needs and provide tailored, actionable solutions across WTW’s EX capabilities, ensuring a seamless connection between communication strategies and broader EX objectives.
• Change Catalyst: Apply effective change management skills to influence executive decision-making and support clients through HR transformations and cultural shifts.
• Business Development: Identify and convert new business opportunities by designing integrated EX solutions, leveraging data and insights to drive client success.
• Delivery Excellence: Oversee project delivery, ensuring timely execution and high-quality outcomes. Manage cross-functional teams, maintaining accountability for strategic direction and financial performance.
• Communication Expertise: Translate complex HR concepts into compelling narratives using a variety of media formats (digital and print). Lead innovative, modern communication approaches that drive employee engagement.
• Client Partnership: Act as a trusted advisor, guiding senior leaders through decision-making processes and ensuring alignment with broader organizational goals.
• Team Leadership: Develop and mentor diverse teams, fostering an inclusive environment that supports growth, innovation, and collaboration.

Key Attributes:

• Chief Navigator: Lead clients through complex transformations with meaningful, impactful, and actionable solutions.
• Master Influencer: Use change management expertise to build trust and influence decisions at the executive level.
• Business Builder: Demonstrate a passion for human behavior, driving sales and delivering client solutions that inspire action.
• Excellence Seeker: Uphold WTW’s values of client focus, teamwork, respect, and integrity in delivering high-quality outcomes.
• Dedicated Mentor: Develop and coach team members, creating a collaborative environment where innovation thrives.

Criteria / Role Expectations:

Sales:

• Leverage data and insights to identify new business opportunities and close large, complex sales.
• Design and sell custom communication and change management strategies for HR programs focused on talent, rewards, and culture.

Delivery:

• Lead consulting strategy, establishing delivery teams and providing strategic oversight to ensure project success.
• Oversee the creation of engaging communication strategies across various media, with a focus on innovation and data-driven approaches.
• Advise and influence executive decision-making, ensuring alignment with EX strategies.
• Manage project financials, timelines, and quality standards

Requirements:

• 10+ years of experience in business consulting, communication, or marketing, with a focus on aligning employee and business strategies.
• Expertise in organizational change, communication strategies, and human capital consulting.
• Proven success in managing complex projects and delivering measurable outcomes.
• Executive presence with strong facilitation, writing, and communication skills across digital, print, and web platforms.
• Experience in building client relationships and generating revenue through tailored solutions.
• Ability to manage multi-dimensional projects within budget and on time.
• Strong analytical skills with the ability to derive insights from data and influence outcomes.

Equal Opportunity Employeer