Director- Channel Onboarding

JOB PURPOSE:

Complete GTB cash and channel setups as a checker in various bank systems such as FabOnline, iBanking, RCD and RCP etc.

Systematically allocate new deals and maintenance requests to the Onboarding Managers

Monitor closely the timely completion of the deals and maintenance tickets

Participate and provide structural improvement suggestions on team, process, channels to improve the ultimate client experience

Ensure high quality and efficient processing of new and maintenance requests in bank systems, at minimal errors (first-time-right setup).

Manage the work flow on a day-to-day basis without compromising on the risk and service.

Ensure timely and effective communication is maintained with internal & external customers taking utmost care in protecting the reputation of the bank.

Improve the turn-around time, reduce operational errors while process set-ups both new and maintenance.

ACCOUNTABILITIES:

Ensure that all requests received are attended promptly and efficiently and there is no breach of service agreements

Maintain necessary service logs / operation dashboard wherever applicable to ensure that turnaround time are meeting agreed service levels

Establish effective / efficient communications with internal / external communications throughout the setup process

Ensure all forms/contract, received from internal stakeholders, are validated, before any action in the bank systems is performed, within the agreed service levels

Review of exceptional reports assigned related to any channel or cash management solution/service.

Carry out all types of GTB cash and channels activity as per approved service level arrangements

Ensure timely and effective communication is maintained with internal customers taking utmost care in protecting the reputation of the bank

Ensure that contracts are in compliance with complete (legal) files

Setup and maintain paper and electronic filing systems for records, correspondence and other material

Attention to detail and comfort dealing with completing administrative work associated with client implementations

Complete all mandatory & personal development training as stipulated by management

Ensure 100% adherence to compliance rules and support all audit protocols as appropriate

Number of setup requests (new and maintenance) in channels and core banking

Accuracy of setup of clients in bank systems (first-time-right)

Ensure that turnaround time of setup requests are meeting agreed service levels

Complete all mandatory & personal development training as stipulated by management

Knowledge:

Solid understanding of documentation interdependencies between account structures, payments, collection and electronic banking solutions

Good knowledge of Microsoft applications

Fair understanding of administrative functions

Language proficient: fluent (business) English

Key Attributes:

A self-starter, motivated, with aptitude and willingness to undertake self-learning

Able to handle confidential information

High standards on accuracy and completeness

Tenacity and follow-through on agreed action items

Taking initiative

Must demonstrate a keen interest to learn the business and its processes, in order to best support management, the teams and clients

Experience:

At least 8-10 years’ experience in a similar role or competencies in their recent career

Skills:

Good communication skills

Good organizational and planning skills

High level of interpersonal skills

Problem solving skills

Team player

Ability to manage high workload within a pressurized environment

Strong work ethic – willingness to take a ‘hands on’ approach

Education:

Relevant Degree in business, finance, administrative, related field or equivalent