Director, Learning & Development (Brand & Culture)

( 17595 )

At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it’s our passion.

Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.

J Ob Summary

The Director, Learning & Development (Brand & Culture) is responsible for embedding the company’s brand DNA and cultural values into every aspect of learning and talent development worldwide. This role ensures that development programs not only build capability but also strengthen brand identity, guest experience, and a high-performance, emotionally engaged culture. Acting as a global custodian of brand-led learning, this role designs, deploys, and measures strategies that align people development with business priorities and brand promise.

Key Responsibilities

• Lead the global L&D strategy for brand and culture, aligning with the VP of L&D and broader HR strategy.
• Partner with executive leadership, brand, and HR teams to translate company and brand vision, values, and service culture into learning frameworks and experiences.
• Lead global brand immersion initiatives, onboarding experiences, and storytelling experiences for all levels of the business and cultural activation workshops.
• Serve as the global subject matter expert on culture transformation, brand immersion, and employee experience learning.
• Partner with Brand, Marketing and Operations teams to ensure learning reflects brand voice, aesthetics, and guest experience standards.
• Design leadership and cultural capability programs and content that empower colleagues and managers to role-model brand behaviors.
• Lead a global team of L&D professionals, ensuring high performance and consistent delivery in line with brand values, policies, and processes across all regions.
• Collaborate with Resort L&D Leads to develop and manage a pool of Departmental and Master Trainers, ensuring consistent, high-quality training is delivered across all properties.
• Build capability, provide governance and relevant toolkits for global L&D teams to deliver brand and culture programs with consistency.
• Provide L&D support and guidance for all global resort pre-openings, including on-site presence as needed to ensure seamless launch and brand alignment.
• Define success metrics and evaluate ROI of all learning initiatives.
• Leverage data and insights to continuously evolve programs and strengthen employee engagement, talent development and retention, and brand aligned guest experience.
• Drive innovation in learning through digital platforms (e.g., LMS, LXP, mobile, AI) and modern instructional design.
• Implement data-driven evaluation of key learning programs and provide insights to the business to support continuous improvement and impact measurement.
• Manage budgets, vendors, academic partnerships, and external consultants.
• To execute any other duties as assigned by VP, L&OD.
  
  

Skills, Experience & Educational Requirements

• 10+ years of experience in Learning & Development, Talent Management, or Organizational Development, with at least 3 years in a senior regional leadership role.
• Master’s degree in Human Resources, Organisational Psychology, Education, or related field.
• Instructional design and graphic design skills
• Strong expertise in brand immersion, culture transformation, and employee experience learning.
• Background in hospitality, retail, luxury, or customer-centric industries preferred.
• Proven ability to design and implement innovative learning strategies at scale.
• Combines strong business acumen with a clear ability to translate culture and brand learning initiatives into measurable commercial outcomes
• Experience implementing organisation-wide learning technology (e.g., LMS, LXP)
• Recognized certification in Learning & Development, HR, coaching, or organisational development (e.g., SHRM-SCP, ATD-CPTD, ICF, CIPD).
• Kirkpatrick evaluation training and certification (preferred).
  
  

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.