Director of Front Office

Rotana Hotel Management Corporation PJSC


Date: 12 hours ago
City: Ras al-Khaimah
Contract type: Full time
Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As Director of Front Office you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while deliver excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, information requests and will include key responsibilities such as-

  • Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction
  • Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable
  • Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times
  • Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation
  • Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately
  • Participate in decisions involving occupancy goals, marketing strategies and development of rates

Skills

Education, Qualifications & Experiences

You must be a college / university degree graduate with a minimum of two years experiences in a similar role. You should be a computer literate with working knowledge of hotel property management systems such as Opera; understand sales systems such as Micros and with the ability to communicate English clearly, fluently and effectively in writing and reading.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a solid front office background and excellent customer relations, problem solving and time management skills. You will be result oriented, proactive, an innovative thinker with the ability to lead, motivate and improvise in all situations and you should possess following competencies-

Understanding the Business

Influencing Outcomes

Planning for Business

Team Building

Valuing Diversity

Leading People

Adaptability

Drive for Results

Customer Focus

Managing Operations

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Process Lead - Quality Management System

Julphar, Ras al-Khaimah
5 days ago
At Julphar, we are on a journey of culture transformation & our mission is to provide a better quality of life for the entire family by delivering best in class solutions and real value with compassion and professionalism.Our core values: Respect, Collaboration, innovation, Integrity and Compassion - Combined with a focus on diversity, inclusion, and equal opportunities - are key...

Specialist - Non Sterile

Julphar, Ras al-Khaimah
5 days ago
At Julphar, we are on a journey of culture transformation & our mission is to provide a better quality of life for the entire family by delivering best in class solutions and real value with compassion and professionalism.Our core values: Respect, Collaboration, innovation, Integrity and Compassion - Combined with a focus on diversity, inclusion, and equal opportunities - are key...

Senior UI/UX Designer

Dicetek LLC, Ras al-Khaimah
1 week ago
We seek 2 experienced and highly skilled Senior UI/UX Designers to join our dynamic team. The successful candidate will be at the forefront of the design and user experience efforts across key platforms including the website, customer portal, agent portal, and mobile app. This role will play a crucial part in creating intuitive, visually appealing, and user-centered interfaces that enhance...