Director of Operations

Company Description

Novotel & Ibis Gate Hotels Abu Dhabi

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Job Description

Assists the Hotel General Manager in implementing the brands and hotels strategy, in order to meet targets for quality of service, attitude and profitability for the Rooms and Food & Beverage departments.

Has managerial responsibility for all the positions in his or her remit; ensures the team's talents are developed.

Is responsible for providing innovation and renewal in the hotel's service offer

Replaces the Hotel General Manager when absent.

Conveys the Novotel & Ibis standards and projects to guests by playing a ""hands-on"" role in the hotel, embodying sociability and proximity.

Ensures that team organization remains flexible and ready to meet customer needs."

Ensures quality in the provision of Rooms, Food & Beverage by implementing reference guides for those departments.

Ensures that sub-contractor agreements are aligned with the quality and profitability targets under his/her responsibility.

Conducts continuous benchmarking on the competition.

Conveys the Novotel & Ibis spirit to employees through his/her management style based on proximity, sociability and cross-divisional working methods.

Ensures these principles are passed on by employees, between each other and to guests.

Ensures employees develop their skills to the highest level possible and provides guidance as they progress through their careers.

Identifies employees with high potential and gains validation. Ensures high potentials are followed up effectively and that they are given personalized support.

Requires proficiency in both written and spoken Arabic

Qualifications

Leadership

Ability to work in project mode

Analytical skills and ability to look at the whole picture

Good administrative skills