Director, Operations

Fairmont Hotels & Resorts


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

  • Lead, coordinate, and oversee all hotel operations, ensuring smooth functioning and alignment with business objectives.
  • Develop and execute operational strategies to deliver innovative, guest-centric experiences.
  • Ensure compliance with brand standards, legal requirements, and operational policies.
  • Monitor competitor activities and international trends, ensuring the hotel remains ahead of the market.
  • Act as a key ambassador of the brand, maintaining a strong presence on the floor.
  • Champion a culture of luxury, personalization, and continuous improvement in service delivery.
  • Regularly engage with guests, ensuring feedback is acted upon promptly and effectively.
  • Drive the implementation of guest experience initiatives, ensuring consistency across all departments.
  • Collaborate with Sales, Marketing, and Revenue teams to support upselling, guest loyalty, and reputation management.
  • Oversee departmental budgets, payroll, and operational expenses, ensuring alignment with financial targets.
  • Set and achieve profit margin goals through effective cost management, resource optimization, and revenue enhancement strategies.
  • Identify opportunities for reinvestment, innovation, and efficiency to maximize overall profitability.
  • Support revenue growth through operational excellence, cross-selling, and collaboration with commercial teams.
  • Inspire, mentor, and develop Department Heads to achieve high levels of performance and engagement.
  • Partner with the Director of People & Culture on workforce planning, recruitment, succession, and performance management.
  • Conduct regular progress reviews and annual performance appraisals for leadership team members.
  • Foster a culture of empowerment, accountability, inclusivity, and well-being among all colleagues.
  • Ensure training, coaching, and career development initiatives are implemented across departments.
  • Lead the implementation of the hotel’s sustainability initiatives in line with Accor’s Sustainability Program commitments.
  • Ensure high standards of hygiene, safety, and security in all areas of operation.
  • Promote responsible resource management (energy, water, waste) and eco-efficient practices throughout the property.
  • Serve as a role model for integrity, confidentiality, and compliance with all corporate and statutory requirements.

Qualifications

  • Bachelor’s degree in Hotel Management or related field.
  • Proven senior leadership experience as Director of Operations or Executive Assistant Manager in luxury hotels.
  • Strong background in Food & Beverage operations at senior leadership level.
  • Minimum 8 years’ experience in luxury hospitality, with significant exposure to the UAE market strongly preferred.
  • Excellent oral and written communication in English (additional languages an advantage).
  • Commercially astute with strong financial and business acumen.
  • Culturally agile, dynamic, and approachable leader with exceptional interpersonal skills.
  • Creative thinker with a passion for excellence, guest personalization, and continuous innovation.
  • Flexible to work varied schedules based on operational demands.

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