Dispute Analyst - P2P
WorkAsPro
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Job Description
Position: Dispute Analyst - P2P
Company: Binance
Location: Remote (Dubai-based)
Job Type: Full-time
About
Binance is the world’s largest crypto exchange, serving over 280 million users globally. The company offers a wide range of services including trading, finance, Web3, and education.
Responsibilities
Position: Dispute Analyst - P2P
Company: Binance
Location: Remote (Dubai-based)
Job Type: Full-time
About
Binance is the world’s largest crypto exchange, serving over 280 million users globally. The company offers a wide range of services including trading, finance, Web3, and education.
Responsibilities
- Handle and resolve P2P trading disputes
- Investigate transactions and prevent fraud
- Provide customer insights to improve processes
- Act as the voice of the customer across teams
- Share learnings from complaints internally
- Support customer service development and training
- 1+ year in customer-facing or service roles
- Strong written communication and IT skills
- Ability to multitask and manage time
- Knowledge of crypto, blockchain, and P2P is a plus
- Fluent in English; other languages are a bonus
- Willing to work nights, weekends, and irregular shifts
- Binance P2P user preferred
- Work with global talent in a fast-paced environment
- Remote flexibility and competitive salary
- Opportunities for growth and learning
- Research
- Biotech
- Healthtech
- Information Technology
- Clinical
- Big Data Analytics
- Oncology
- AdTech
- Digital Media
- Software
- Generative AI
- Social Impact
- HR Tech
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