Dispute Assistant - #52625

Job Information

He / She is in charge of:

• receive patients and their entourage and conduct interviews;
• evaluate claims;
• collaborate with nursing, medical and administrative staff;
• provide a clear and concise response to patients and those around them;
• participate in the development of improvement plans in close collaboration with the quality unit;
• maintain records of complaints received and their resolutions in order to prepare an annual report;
• work with external organizations;
• ensure prevention by promoting communication between the patient and the healthcare provider;
• help the user to co-construct a solution.

Job Requirements

• Solid experience in conflict resolution and mediation;
• mastery of three national languages;
• in-depth knowledge of health laws and regulations;
• understanding of health care systems and patients’ rights;
• solution-oriented mind.

Advantages:

• Fluency in any other language will be considered an asset.
• Strong writing skills.

Human qualities :

• neutrality, impartiality and independence;
• confidentiality and sense of ethics;
• active listening and empathy;
• creativity ;
• conflict resolution skills.

About Company:
We assist organizations from various industries in meeting their open role requirements by connecting them with talented individuals.