Doorman
Mandarin Oriental
Date: 2 days ago
City: Abu Dhabi
Contract type: Full time
Main Responsibilities
- Greeting and welcome the guests upon their arrival in a friendly and caring manner according to the Emirates Palace Mandarin Oriental standards
- Ensure security of doors and entryways prior to opening doors for all incoming guests; monitor the entry and exit of visitors and guests
- Provide guidance and direct guests to the correct destination
- Provide general information about Emirates Palace Mandarin Oriental and our services
- Open car doors for all guests coming out of a vehicle, help with the luggage and bring it to the hotel in an efficient and timely manner to ensure guest satisfaction
- Handle guest requests in a polite and efficient manner such as calling a taxi or giving directions, refer requests to relevant staff if needed to ensure positive experience of the guests
- Be aware of all hotel products and services as well as on tourist and business travel information, that may be of any interest to our guests
- Control the traffic ensuring that there are no vehicles blocking the hotel entrance
- Help housekeeping team to maintain cleanliness and tidiness of the Emirates Palace main entrance area
- Any other duties, which may be assigned to you from time to time, as directed by your supervisor or manager
- Previous experience in the same role in luxury property, resort experience is a plus
- Excellent interpersonal and communication skills, problem solving, customer service and professional attitude
- Security awareness
- English – written and verbal, additional language will be an advantage
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