Doorperson

Accor


Date: 1 day ago
City: Dubai
Contract type: Full time
Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Job Description

  • Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner. Extend particular assistance to children, elderly and disabled.
  • Attend review of daily event sheet with Concierge Shift leader and be familiar with regular guests.
  • Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information.
  • Direct flow of traffic at hotel driveways ensuring maximum safety.
  • Coordinate with security for the strict implementation of safety procedures.
  • Handle guests’ luggage promptly and professionally, using safe handling techniques.
  • Deputize for Bellmen, when necessary, in retrieving/loading guest items from cars, busses, vans and carts.
  • Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby.
  • Respond to queries positively.
  • Follow department policies, procedures and service standards, including all safety policies.
  • Report “Lost & Found” items.
  • Perform other duties as assigned and requested.

Qualifications

  • Passion for Guest Service
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Strong interpersonal and problem solving abilities
  • Excellent presentation and communication skills
  • Highly responsible & reliable
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

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