Duty Manager

Millennium Downtown Abu Dhabi


Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time
As a Duty Manager, your responsibilities include managing colleagues, ensuring efficient service delivery, and handling any guest concerns or issues that may arise. With a focus on maintaining high standards and a seamless guest experience, you will be a key point of contact for both guests and colleagues while maintaining a positive and well-functioning environment throughout the duration of your shift.

Key Job Responsibilities:

  • Oversee day-to-day operations of the hotel during assigned shifts, ensuring a smooth and efficient workflow.
  • Manage and coordinate colleagues across various departments, including front desk, housekeeping, and security.
  • Address and resolve any guest concerns, complaints, or issues in a prompt and effective manner.
  • Ensure adherence to hotel policies and procedures during your shifts.
  • Monitor and maintain overall cleanliness and presentation of public areas.
  • Supervise and support front desk operations, including check-ins, check-outs, and guest interactions.
  • Collaborate with other departments to facilitate effective communication and coordination.
  • Handle emergency situations or unexpected incidents, taking appropriate actions and communicating with relevant parties.
  • Provide guidance and support to colleagues, fostering a positive and productive work environment.
  • Conduct regular inspections of facilities to ensure they meet established standards.
  • Assist in training and onboarding of new colleagues.
  • Maintain accurate records of activities, incidents, and guest interactions during your shifts.
  • Ensure compliance with health and safety regulations.
  • Collaborate with management to implement improvements and enhancements to overall operations.
  • Stay informed about industry trends and best practices in hotel management.
  • Uphold environmental, health, and safety standards in alignment with organizational policies.
  • Adhere to the company’s environmental, health, and safety procedures and policies.

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