Duty Manager

Hotel Local is an urban retreat in Jumeirah Village Triangle. Thoughtfully designed for business travellers, families, and leisure seekers, Hotel Local offers a relaxed, stylish environment in the heart of Dubai’s thriving JVT community.

The hotel offers a diverse selection of dining venues—including Farmer’s Common, Neighbourhood Brew, our homegrown Risen Café and Artisanal Bakery, and our poolside restaurant and bar—alongside dedicated family-friendly spaces, a Kid’s Corner, an outdoor playground, and rejuvenating spa facilities. Additionally, guests can expect access to Soluna Restaurants & Beach Club on the Palm Jumeirah, with complimentary shuttle services.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Local.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

The Duty Manager at Hotel Local - Autograph Collection is responsible for overseeing daily hotel operations during assigned shifts, ensuring exceptional guest experiences. The role acts as the senior management representative on duty, coordinating across departments to maintain service excellence, operational efficiency, and guest satisfaction.

• Oversee daily hotel operations during assigned shifts as the senior management representative on duty
• Ensure exceptional guest experiences in line with Marriott International and Autograph Collection brand standards
• Act as the primary point of contact for guest feedback, complaints, and service recovery
• Supervise front office, guest services, concierge, and housekeeping coordination during the shift
• Monitor arrivals, departures, VIP guests, group movements, and special events
• Lead, guide, and support team members on shift, ensuring service standards, grooming, and policies are followed
• Provide on-the-job coaching and handle staffing or operational issues in the absence of senior management
• Oversee cash handling, billing accuracy, and coordination with night audit where applicable
• Prepare shift handover reports, incident logs, and follow-up action plans
• Act as the emergency response lead, managing safety, security, and guest incidents
• Conduct routine property inspections to ensure cleanliness, safety, and operational readiness
• Ensure compliance with hotel policies, local regulations, and Marriott International standards
• Support quality audits, guest satisfaction scores, and brand compliance initiatives
• Work flexible shifts, including nights, weekends, and public holidays
• Diploma or degree in Hospitality Management or a related field
• Minimum 2-4 years of experience in hotel operations, preferably in a 4- or 5-star hotel
• Prior supervisory or duty management experience preferred
• Strong leadership, decision-making, and problem-solving skills
• Excellent communication and interpersonal abilities
• Guest-focused mindset with attention to detail and service recovery skills
• Ability to remain calm and effective in high-pressure situations
• Willingness to work flexible shifts, including nights, weekends, and public holidays
• Familiarity with Marriott systems such as MARSHA