Duty Manager_Jumeirah Dubai

Jumeirah Group In Dubai Is Hiring

Duty Manager

Responsibilities

• Supervise property operations, particularly at the Front Office, ensuring alignment with
  
  

Jumeirah service standards and property strategy.

• Monitor service quality across all operations, ensuring adherence to approved
  
  

procedures and implementing corrective actions when necessary to uphold guest service

standards.

• Inspect rooms and facilities to ensure availability and compliance with operational
  
  

standards, supporting guest satisfaction.

• Address guest complaints promptly, coordinating corrective actions to maintain
  
  

consistent quality customer experiences.

• Coordinate departmental activities and facilitate effective communication to enhance
  
  

cooperation among departments for high-quality service delivery.

• Monitor personnel behavior and appearance, ensuring adherence to SBU standards and
  
  

procedures to deliver professional services.

• Respond promptly to emergencies such as power outages or equipment breakdowns to
  
  

prevent operational disruptions and maintain guest services.

• Report incidents, accidents, and issues comprehensively to supervisors and update
  
  

records to facilitate business continuity improvements.

• Ensure compliance with Health, Safety, and Environment management procedures to
  
  

provide world-class hospitality services.

Qualifications

• Luxury hospitality experience in a similar role.
• Bachelor’s degree in Hospitality or relevant field from an accredited and renowned university.
• 3-5 years of experience in a position of direct responsibility in Guest Services, Public Relations, or Front Office supervision within international luxury hospitality.
• Intermediate proficiency in Microsoft Office programs.
• Strong problem-solving, leadership, team management, creativity, project management skills, and attention to detail.
  
  

Benefits

• Meals
• Travel Expenses
• Friends & Family Discounts
• Private insurance