E-Commerce Business Analyst

Job Title: E-Commerce Business Analyst / eStore Business Analyst

Location: Dubai

Salary: AED 15,000 - 16,000

Job Code: 306/001/990

Industry: IT

Job Brief:

The E-commerce Business Analyst will be responsible for analyzing business requirements, designing solutions, and delivering insights to enhance operational efficiency within the e-commerce domain. This role involves collaborating with stakeholders to define business needs, streamline processes, and implement effective strategies that drive B2B and B2C success.

Job Responsibilities:

• Lead business analysis and insights to deliver requirements, solution design, and analytics for process improvement.
• Support the preparation of business case documentation for stakeholder approval.
• Identify and prioritize opportunities to streamline business and system processes.
• Analyze business operations to identify operational needs, challenges, and opportunities, and drive implementation of improvements.
• Deliver proactive analysis to identify and communicate trends and issues.
• Foster collaboration and confidence between IT and business stakeholders.
• Recommend strategies, validate and justify business needs, conduct feasibility studies, and prepare high-level and detailed business models.
• Oversee solution development and implementation.
• Enhance reporting and analysis techniques to improve accuracy and efficiency.

Job Requirements:

• Bachelor’s degree in Software Development, Computer Engineering, Project Management, or related field.
• Strong knowledge of SAP Hybris Application Lifecycle Framework.
• Management consulting experience in Business & IT Strategy, Governance, Value Management, Business Process Management, and Centers of Excellence.
• Skilled in creating process documentation with strong written and verbal communication skills.
• 4–5 years of overall experience with at least 3 Hybris implementation projects, including 1–2 years in Hybris Commerce.
• Previous experience in Business/System Analysis or Quality Assurance.
• Proven skills in requirements elicitation, testing, and data-driven analysis.
• Familiarity with data visualization tools and techniques.
• Strong domain experience in eCommerce (B2B/B2C).
• Well-versed in the use of tools of software delivery, e.g., MS OFFICE suite, JIRA, Confluence, etc.
• Knowledge of e-commerce platforms such as Hybris, AEM, Magento, Shopify, Salesforce, and their ecosystems (ERP, WMS, CMS, payment gateways, CRM, analytics).