Ecommerce Assistant (UAE)

Want to join one of the UK’s fastest growing companies?

We’re One Retail Group – a multi-national online retailer, brand owner, and marketplace specialist, recognised as one of the fastest-growing companies in the UK. Since launching our first product in 2013, we’ve grown into a multi-brand business selling thousands of products every day across global marketplaces and our own websites. And we’re not slowing down – with new stores and product ranges launching regularly, there’s never been a more exciting time to join us.

As Ecommerce Assistant, you’ll play a crucial role in helping us get products ready to launch across new marketplaces and our own websites. You’ll be working closely with the wider eCommerce and merchandising teams to complete product listing templates, prepare and format product information, and support the smooth launch of new stores and ranges. You'll also lend a hand with customer support tasks, review analysis, and other day-to-day admin activities that keep everything ticking behind the scenes. You'll make use of AI tools to work more efficiently — from generating and refining product descriptions, to automating elements of review analysis and data collection.

This is a great opportunity for someone highly organised, detail-focused, and eager to get stuck in at a fast-paced eCommerce company.

Existing UAE residency is preferred.

Location: Dubai, UAE

Key Responsibilities

Product & Store Launch Support

Support the completion of product listing templates (titles, descriptions, features, images etc.) for new product launches and marketplace/store expansions.

Ensure information is accurately formatted and ready for upload to platforms such as Mirakl, Shopify, and others.

Work closely with internal teams to gather and cross-check key product details for each launch.

Carry out daily QA checks across live listings and stores, flagging and correcting any inconsistencies, errors or missing content.

Use AI-powered tools to assist in crafting clear, well-translated, and optimised product descriptions

Review data collection support:

Help collect and compile customer review data across multiple platforms.

Aggregate and organise this information to assist the wider team with customer insights and trend analysis.

Leverage AI to streamline sentiment analysis and highlight common customer feedback themes

Admin & Customer Care:

Support the team with ad-hoc admin tasks such as data entry, file organisation, and information updates.

Provide light-touch customer service support, responding to enquiries and helping resolve simple customer queries.

Other ad hoc admin tasks in the UAE office as requested.