Ecommerce Operations & Marketplace Specialist | Retail | Toys R Us | UAE

Job Requisition ID: 174749

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role

The ECOM & Marketplace Specialist is responsible for supporting the ECOM Manager in enhancing trading and merchandising efforts across various categories for the Toys R Us website and marketplace. The role involves generating an augmented customer experience, developing the Toys R Us brand image, and ensuring a unique digital consumer experience. Success in this role depends on driving financial targets, managing product content with utmost accuracy, assisting in strategic reporting and analysis, and fostering strong relationships with internal teams and partners.

What You Will Do

Sales and Merchandising

• Drive financial targets including sales, cash margin, and margin percentage.
• Manage merchandise and trading of e-store/marketplace to maximize cross & up-selling, conversion, and revenue while managing stock levels.
• Ensure accurate stock, pricing, pictures and offers across all marketplace platforms.
  
  

Product Management

• Ensure daily/weekly management of products going live with 100% accuracy of product content and assets.
• Identify slow-performing products and apply corrective measures.
• Coordinate with internal teams to ensure timely execution of product updates.
  
  

Analysis and Reporting

• Assist in the preparation of weekly and monthly reports/analysis, highlighting opportunities and risks.
• Identify and resolve marketplace rejections with stores and partners.
• Conduct weekly/monthly competitor and market analysis to identify opportunities and risks.
  
  

Marketing and Promotion

• Support the execution of the marketing and promotional plan, including emails, social media, and homepage content.
• Assist in delivering marketing plans and evaluating promotional activities.
  
  

Relationship Management

• Build strong relationships with internal teams and business partners.
• Communicate effectively within the team to ensure correct and timely execution of plans.
• Participate in maintaining a collaborative and productive work environment.
  
  

Required Skills To Be Successful

• Excellent attention to detail.
• Strong analytical and numerical skills with the ability to produce trade reports and analysis.
• Proficient in MS Office with strong knowledge of other digital tools.
• Ability to learn new technology quickly.
  
  

What Qualifies You For The Role

• Bachelor's degree or equivalent experience.
• 2+ years of experience in merchandising, ideally within a multi-channel retailer or pure play environment.
• Excellent skills in site merchandising and product content management.
• Experience in handling negotiations and building relationships with key stakeholders.
• Strong planning, organizational, and prioritization skills.
  
  

About Al-Futtaim Group Real Estate

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.

AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.