Ecommerce Studio Operations Manager - Level Shoes

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

What You'll Be Doing

We are looking for an experienced and dynamic Studio Operations Manager to take charge of the operational management of the Level Shoes e-commerce studio. In this role, you will lead seamless production workflows across photography, styling, copy, and post-production, ensuring content is delivered to the highest standards. Acting as the key stakeholder between creative teams, business functions, and external partners, you will champion efficiency, consistency, and quality at every stage of delivery.

Key Responsibilities

• Studio Leadership: Oversee the day-to-day operations of the e-commerce studio, managing schedules, resources, and priorities across teams to meet SLAs and business targets.
• Workflow Management: Ensure smooth end-to-end processes from product intake to site launch, implementing systems and practices that drive efficiency and consistency.
• Production Oversight: Lead planning and execution of shoots (on-model, still life) ensuring timely delivery, adherence to budgets, and alignment with brand direction.
• Cross-Functional Collaboration: Partner with merchandising, buying, and warehouse teams to align studio priorities with delivery timelines and business needs.
• Team Development: Manage and mentor the studio team, supporting teams with effective workload allocation, guidance, and career growth.
• Resource & Vendor Management: Oversee freelance and vendor relationships, negotiating contracts, managing budgets, and ensuring optimal utilization of internal and external resources.
• Budget Management: Track and manage production and studio budgets, reviewing spend against forecasts, and delivering efficiencies without compromising quality.
• Process Improvement: Develop and refine standard operating procedures (SOPs), adopt new tools or systems, and introduce best practices to continually enhance performance.
• Performance & Reporting: Monitor key KPIs (throughput, lead times, cost per product), produce regular reports, and provide insights that support data-driven decision-making.
  
  

What you’ll need to succeed

Key Skills & Competencies

• Proven leadership experience in managing teams within a ecommerce studio environment
• Luxury fashion and accessories experience is highly preferred
• Excellent organizational and project management skills with the ability to prioritize and deliver at pace.
• Strong commercial awareness, with budget management and vendor negotiation experience.
• Analytical, data-driven, and confident in reporting on performance metrics.
• Collaborative approach with strong stakeholder management and communication skills.
• Ability to balance operational demands with creative objectives.
  
  

Experience & Qualifications

• 5+ years in studio production, operations, or content management within an e-commerce environment.
• Luxury fashion and accessories experience is highly preferred
• Experience managing high-volume creative production, ideally within the luxury fashion, accessories, or lifestyle.
• Proven experience with production workflow tools and systems.
• Demonstrated track record of improving efficiency and meeting business KPIs.
  
  

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.