Emiratization | Sales Team Leader | IKEA | Festival Plaza Dubai

Job Requisition ID: 170978

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

In the Service Office organisation, there is a team of Sales & Range specialists that each have responsibility for one Business Area. In a territory where the Sales & Range specialists are highly experienced and skilled, some individuals can take responsibility for more than one Business Area. Securing that the range to be sold in the local market is selected and priced each business year. To achieve the Sales and Gross Margin goals as set by the Sales manager for your Business Area.

What you will do:

Sales & Commercial Performance

• Drive sales and profitability by ensuring your area is merchandised and priced according to the IKEA concept.
• Monitor daily performance against targets and take actions to improve results.
• Ensure top-selling and priority products are always available, well-presented, and supported by the right customer communication.
  
  

Team Leadership & Development

• Lead by example and create a positive, inclusive, high-performing team culture.
• Coach and develop your team through regular feedback, training, and hands-on support.
• Conduct regular one-on-ones and contribute to performance evaluations and succession planning.
  
  

Customer Experience

• Ensure your team consistently delivers excellent customer service.
• Resolve escalated customer issues effectively and support co-workers in doing the same.
• Lead your team in understanding customer needs, and using that insight to improve the shopping experience.
  
  

Collaboration & Operational Efficiency

• Work closely with Logistics, Range, and other departments to optimize stock flow and product availability.
• Support commercial calendar activities and ensure execution on the shop floor.
• Secure daily routines are followed and safety, cleanliness, and operational standards are met.
  
  

What you will need:

• Experience: 2–5 years in retail, with leadership experience
• Skills: People management, commercial mindset, communication, problem-solving
• Languages: English (Arabic preferred)
• Tools: Basic computer skills, familiarity with sales systems
• Traits: Customer-focused, hands-on, adaptable, motivational leader
• You’re passionate about leading people, improving store performance, and making the IKEA shopping experience inspiring and efficient every single day.
  
  

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.