Employee Relations Specialist, Employee Experience and Relations (EXR)

Description

At Amazon AMET, to achieve our mission to be the most customer-centric company on Earth and provide our customers with the best experience possible, our goal is to deliver each package, no matter how large or small, to our customers when and where they need them - as quickly, accurately, and cost-effectively as possible, through a choice of innovative delivery options. Our network of drivers and delivery service providers is growing rapidly, and to support this growth, we are looking for ER Specialists to join a newly formed Driver Relations Team.

The central objective of Amazon's Driver Relations team is to ensure the treatment of drivers is fair, respectful, and consistent with our framework of core business values and objectives. The individual will be responsible for driving the agenda of creating a positive driver relations climate that supports safety, capability, engagement, and a high-performance, customer-obsessed culture. The candidate will possess the ability to complete high volumes of tasks with minimal guidance or supervision and deadline sensitivity. As such, the candidate must be skilled at anticipating problems, creating contingency plans, managing multiple priorities, problem-solving, and organizing logistics.

Key job responsibilities

• Leverage deep understanding of the challenges employees face to prioritize programs and investments that will measurably improve their experience
• Work across program, product, and tech teams to standardize employee-impacting initiatives and implement mechanisms to continuously improve the employee experience
• Own end-to-end analysis and study quantitative and qualitative data from multiple sources to identify trends that can highlight important aspects
• Connect with employees in person/virtually to understand their experience in terms of what's working well and what needs improvement. Identify issues/concerns that need to be resolved. Document responses received in prescribed format
• Work with action owners to ensure timely closure of all identified issues
• Prepare consolidated reports with ER and Business Program teams for Leadership Reviews
• Be able to travel to sites for driving proactive voice listening mechanisms and awareness sessions
• Apply employee and labor relations best practices to support defined strategies and address business needs. Learn to identify root-cause risks (e.g., employee experience, legal and/or compliance issues, reputational risk) and trends
• Partner with relevant stakeholders to drive engagement initiatives
• Partner in driving the ER capability building agenda for respective business/PXT teams
• Implement employee surveys and questionnaires; assist in analysis based on survey results
• Support leadership in managing conflicts and conduct end-to-end workplace investigations
• Support AMET ER team delivering against short and long term action plan and the overall ER strategy .
• Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews, Analyzing data from various internal systems, Proposing remedial action based on investigation findings, Production of completed investigation documentation.
• Independently manage assigned casework, bringing investigations to closure rapidly and definitively.
  
  

Basic Qualifications

• Bachelor's Degree
• 4+ years of relevant experience in Employee Relations or Human Resources, supporting a large diverse workforce
• Successful record of creating, improving and executing programs at scale
• Experience analyzing and using metrics to identify vulnerabilities and drive improvements to employee experience
• Skilled in MS products
  
  

Preferred Qualifications

• Experience in conducting investigative work, including claimant, witness, and respondent interviews, investigative data analysis, and production of investigative documentation
• Experience developing policies and supporting documentation
• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
• Successful record of creating, improving and executing programs at scale
• Have attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Q-Express Documents Transport

Job ID: A3034426