Employees Relations Senior Specialist

Job Description

Employees Relations Senior Specialist

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Job Objective

Carry out the day to day employee relations activities within SAI (SAI) including but not limited to employee services, administration, medical insurance, employee data management, attendance management, on boarding, off boarding and Human Resources Information Systems (HRIS) in accordance with the Human Resources (HR) strategies, policy, procedures and UAE labour laws.

Key Responsibilities/Duties

Strategy and Planning

• Contribute to the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals and standard forms, and ensure alignment with SAI’s overall policies and procedures.
• Contribute to the development, implementation, and update of the sections’ strategic, budget and procurement, and operational plans ensuring alignment with the department and sector strategy and objectives, and SAI’s mission and vision.
• Assist in the development of the section Key Performance Indicators (KPIs) and ensure to meet individual KPIs to improve efficiency and effectiveness.
  
  

Operations (with sub-headings)

Employee Relations

• Review and update the employee relations related policies and procedures in accordance with SAI Human Resources Regulation to ensure alignment and validity of information.
• Review, update, and maintain of the employee handbook, and ensure alignment with HR policies and procedures as well as the UAE labour law.
• Conduct awareness campaigns related to updates on HR regulations and bylaws in collaboration with relevant stakeholders to spread employee awareness and ensure compliance with HR policies and procedures and the UAE labor laws.
• Monitor attendance system and generate employees’ attendance report to capture attendance trend and undue absence from office for corrective actions in order to improve productivity of employees within the Authority.
• Maintain, monitor and update employee medical insurance including addition of new employees and dependents and deletion of terminated/resigned employees and dependents and ensure validity and accuracy of information.
  
  

On Boarding

• Coordinate, prepare and process pre-employment documentation such as employment contract, employment visas, requisition of IT assets and other requirements for the role and ensure completeness of documents and information prior to employee on boarding.
• Conduct new employee induction/orientation to provide new joiners with an overview of SAI’s objectives, functions, work environment, policies, and procedures whilst ensuring effective delivery of a unified message across all levels within the organization and foster positive attitude toward SAI’s goals.
  
  

HRIS Administration

Develop, maintain, archive and update employee database such as personal information and any other data related to employee in accordance with HR policies and procedures to ensure accuracy, validity and availability of information.

• Conduct periodic reconciliation of HR related records to ensure completeness, validity and accuracy of information.
  
  

Employee Engagement And Retention

• Implement employee engagement, retention and happiness programs and initiatives to achieve a culture of excellence and high employee engagement in line with the HR strategies.
• Administer “Employee Engagement Survey” in coordination with SAI’s organisational units and analyse results to measure employees’ satisfaction and assess areas of improvement.
  
  

Employee Grievances And Disciplinary Procedures

• Handle employee grievances and disciplinary issues, provide recommendation for corrective actions in accordance with the disciplinary procedures of SAI.
• Respond to employee relations inquiries, investigations, corrective actions, and related activities ensuring alignment with the HR policies and procedures, and legal frameworks.
  
  

Off Boarding

• Conduct exit interviews for employees leaving the authority and prepare attrition report for submission to management.
• Guide employees in completing required end of service documentation e.g., exit clearance and ensure that the documentation is processed with the relevant section.
• Process cancellation of employment visa and repatriation documents as per HR policies and procedures.
  
  

Talent Management and Development

• Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
• Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
• Keep current with updated information relevant to the role to ensure standard performance level is achieved.
• Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
• Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
  
  

Corporate

• Ensure adherence and compliance with all SAI corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
• Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
• Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
• Respond any section related queries and provide required support to relevant SAI’s organizational units and employees as and when required.
• Utilize relevant technologies used within SAI in order to optimize work efficiency.
• Demonstrate compliance with SAI’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
• Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
  
  

General

• The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
• The academic and professional certificates required and approved by SAI should be acquired within the period specified and based on the employee’s Individual Development Plan.
• Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
• Ensure teamwork, collaboration, and dedication in performing duties
  
  

Requirements

Academic Qualifications; Bachelor’s degree in relevant field

Professional Certifications;

• Project Management Professional (PMP)
• Chartered Institute of Personnel and Development (CIPD) Level 3 Foundation Certificate in People Practice
• Society for Human Resource Management Certified Professional (SHRM CP) or equivalent
  
  

Professional Experience

• 4 - 6 years of relevant experience in dealing with government related support and clerical activities.
  
  

Preferred

• Relevant experience in a reputed Firm in personnel management and handling the related aspects of support services activities.
• Experience in government relations procedures or public relations.
  
  

Language Proficiency

Proficiency in Arabic and English

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