End User Support - #50308

Location: Al Ain

Qualification: Bachelor's Degree in computer science (relevant courses)

Position: End user support

JOB DESCRIPTION:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the university (this may be in person or over the phone).
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Possibly training junior staff
• Perform periodic IT Equipment Health & Performance check-ups and maintenance preventive procedures to maintain proper IT equipment functionality.
• Maintain and perform periodic Audio/Video Equipment check-up.
• Providing IT Support during AAU Events.
• Maintain and manage AAU IT Equipment Assets.

Required Skills

• Experience in Microsoft products such as MS Windows OS, MS Office Suites, etc.
• Experience in Google Workspace Services such as Gmail, Drive, etc.
• Ability to demonstrate strong skills in diagnosing and solving software and hardware issues (A+ Certification is preferable)
• Ability to provide basic level of network support (Network+/CCNA Certification is preferable)
• Good skills in writing technical and user guidance documentation.
• Ability to work independently / team member.
• Ability to demonstrate strong organizational skills.
• Ability to be highly self-motivated and directed, with keen attention to detail.
• Proven analytical and problem-solving skills.
• Ability to effectively prioritize task.
• Customer service orientation skills.
• Ability to work in a team-oriented, collaborative environment.

General Conditions:

• 3+ years of proven interactive experience
• Interested candidates may send their updated CV clearly showing Photo ID, Education, Skills and Experience.