Engineering Coordinator - Waterpark
Hyatt
Date: 1 day ago
City: Dubai
Contract type: Full time
Main Duties And Responsibilities
Customer Service
English proficiency.
At least two years working experience in Water park/Theme Park/Amusement Park industry.
Strong administrative skills (MS Package).
Good problem solving, administrative and interpersonal skills.
Customer Service
- Assist in ensuring that department employees deliver the brand promise and provide exceptional guest service at all times.
- Ensure that employees also provide excellent service to internal customers in other departments as appropriate.
- Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintain positive guest and colleague interactions with good working relationships.
- Assist the Engineering Manager in monitoring employee productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
- Ensure new technology and equipment are embraced, improving productivity while taking work out of the system.
- Coordinate the daily operations of the engineering department, including maintenance and repairs of rides, slides, pools, and water systems.
- Maintain accurate records of maintenance activities, repairs, and water quality tests.
- Assist in developing and implementing standard operating procedures (SOPs) and policies for different departments.
- Monitor and evaluate the performance of different teams, providing guidance and support as needed.
- Coordinate with other departments to ensure seamless operations and exceptional guest experiences.
- Assist in the preparation and presentation of monthly reports on departmental performance and progress.
- Support management in the supervision of the department employees.
- Assist in the training of employees, ensuring they have the necessary skills to perform their duties with maximum efficiency.
- Support the implementation of The People Brand, demonstrating and reinforcing the park's Values and Culture Characteristics.
- Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the park’s policy on Fire, Hygiene, Health, and Safety.
- Report for duty punctually, wearing the correct uniform and nametag at all times.
- Maintain a high standard of personal appearance and hygiene at all times.
- Maintain a good rapport and working relationship with staff in all other departments.
- Attend and contribute to all staff meetings, Departmental, Park, and Hotel training schedules, and other related activities.
- Fully support the Departmental Trainers function in the Department assigned.
- Undertake any reasonable tasks and secondary duties as assigned by the Engineering Manager or Associate Director Engineering.
- Respond to any changes in the department function as dictated by the park.
- Project at all times a positive and motivated attitude and exercise self-control.
- Have a complete understanding of the Department Operations Manual and Policies and Procedures.
- Assist in report development for quarterly, bi-yearly, yearly inventory of operating equipment.
- Carry out any other reasonable duties and responsibilities assigned.
English proficiency.
At least two years working experience in Water park/Theme Park/Amusement Park industry.
Strong administrative skills (MS Package).
Good problem solving, administrative and interpersonal skills.
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