Engineering System Support Officer - #43511

The Emirates Group

Date: 3 weeks ago
City: Dubai
Contract type: Full time

Job Purpose: Co-ordinate with IT, Engineering and Aircraft Manufacturers/Vendors to implement Client/server or web based Engineering and Maintenance Applications and provide user support. Assist in implementation thereafter, maintenance of Engineering and Maintenance Systems updates , producing user guides and arrange training on required systems and applications.

Job Outline:

  • Assist in testing and implementing Aircraft Information Support Applications from Aircraft/Engine manufacturers with Mercator coordination and ensure timely updates of Revisions and releases.
  • Coordinate with vendors / Mercator to report and resolve system errors, prioritising based on functions criticality and operational impact within the contractual resolution time.
  • Responsible for Application system Administration and user profile management
  • Liaising with Engineering users to develop new functional requirements evaluate impact on user productivity vs costs involved procedural changes and develop user guides.
  • Support Engineering Systems in implementation of PC or Client /Server based applications, updating new releases, in-house development of required functionalities and ensure serviceability of computer related equipment/peripherals in EK Engineering.
  • Act as a focal point for Engineering and IT for Engineering application support - liaising with system related problems with third party vendors in trouble shooting and bug fixing.
  • Analyze user requirements, assessing business impacts and benefits, customizing / re-engineering business processes, additional Hardware /Software requirements and also providing Reports or presentations related to chosen application.
  • Training - Evaluate user training needs, develop training material, arrange or provide in-house training. Focal and Trainer for all Digital documents on Engineering server.

Qualifications & Experience: Engineering. Maintenance Control : 3+ Years

Vocational or Diploma (12+2 or equivalent) :

  • Experience in Engineering Information Systems, user support, documentation and developing decision support tools for management.
  • Knowledge of legal requirements, Air Transport Association Standards , Aircraft Manuals latest/varied techniques and computer systems in Airline Engineering.
  • Fluent in both written and spoken English.

Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

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