ERP Specialist (with PMO Background)

Dicetek LLC


Date: 3 weeks ago
City: Abu Dhabi
Contract type: Contractor
  • Provide support for ERP Finance, HR, and SCM modules
  • Perform configurations and functional setups
  • Act as liaison between business users and technical team
  • Conduct user training and support UAT

Leverage PMO Skills To

  • Track and report progress on enhancement requests and support activities
  • Manage documentation, risks, and issues logs
  • Coordinate project timelines and communicate with stakeholders
  • Ensure compliance with IT governance and change control processes
  • Stakeholder Communication: 90%+ satisfaction with coordination and communication
  • Change Compliance: 100% adherence to governance and approval processes

Reporting

  • Weekly alignment meetings with IT Head
  • Weekly alignment engagement meetings with MSP
  • Ad-hoc reporting upon request for critical issues or project escalations

KPIs

  • Functional Issue Resolution: 95% of issues resolved within SLA
  • UAT Coordination: 100% business sign-off before go-live
  • Documentation Quality: All configurations and changes properly documented
  • Project Tracking Accuracy: Weekly status reports delivered to Head of IT
  • Stakeholder Communication: 90%+ satisfaction with coordination and communication
  • Change Compliance: 100% adherence to governance and approval processes

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