eStore Service Manager

Agile Consultants


Date: 3 weeks ago
City: Dubai
Contract type: Full time

Job Title: eStore Service Manager

Location: Dubai

Salary: AED 18,000 – 20,000

Job Code: 306/001/079

Industry: Information Technology


Job Brief:

We are seeking an experienced eStore Service Manager to oversee the technical operations of our global e-Store business platform. This role will lead regional L2 and L3 support teams, ensure seamless platform operations, and serve as the primary liaison between regional ITC teams and the global maintenance team. The ideal candidate will have deep expertise in SAP Hybris, strong operational management skills, and the ability to drive continuous improvement in service delivery.


Job Responsibilities:

  • Act as the main point of contact for eStore support services across the assigned region.
  • Provide technical consultation and advice to Regional ITC teams on SAP Hybris and eStore platform solutions.
  • Gather and clarify requirements from subsidiaries for eStore maintenance, enhancements, bug fixes, or code modifications.
  • Coordinate with the global maintenance team to evaluate, prioritize, and manage requests.
  • Plan, allocate, and monitor resources to meet delivery requirements.
  • Develop and maintain detailed work plans, status reports, and delivery documentation.
  • Ensure service deliverables are met or exceeded according to SLAs and client expectations.
  • Support regional teams across different time zones.
  • Continuously update knowledge of SAP Hybris technologies and best practices.
  • Mentor, coach, and supervise regional technical team members.
  • Enhance consulting skills and improve application/implementation expertise in eCommerce technologies.


Job Requirements:

  • Bachelor’s degree in Computer Science, Software Engineering, or related field.
  • 10+ years of operations management experience, with at least 7+ years in eCommerce platforms such as SAP Hybris.
  • Strong knowledge of Hybris and ticketing tools such as JIRA.
  • Proven experience managing regional/global technical teams.
  • Strong background in B2B and B2C domain operations.
  • Hands-on knowledge of service delivery frameworks and SLA management.
  • Strong analytical, organizational, problem-solving, and communication skills.
  • Track record of making operations more efficient and implementing industry best practices.


How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Bid Manager, Commercial Services Team

GardaWorld, Dubai
5 hours ago
Business Unit: Security ServicesCareer Area: InternationalLocation:Dubai, United Arab Emirates, AEOverviewThe Bid Manager plays a key role within the Commercial Services Team (CST), reporting to the Senior Manager, CST, and is responsible for managing the end-to-end bid process across a range of client opportunities. This includes supporting opportunity qualification, developing tailored proposal content, and coordinating input from cross-functional teams to produce...

Parking Attendant

Fairmont Hotels & Resorts, Dubai
7 hours ago
Company DescriptionA unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.Job DescriptionReporting to the Manager, Guest Services, responsibilities and essential job functions include but are not limited to the following:Welcomes and assists guests’ according to FHR...

Social Media Content Moderator- Bilingual ( Arabic/ English )

Concentrix, Dubai
7 hours ago
Job Title:Social Media Content Moderator- Bilingual ( Arabic/ English )Job DescriptionYou will be on the front lines, handling sensitive, complex user-facing issues to protect the platform and keep users safe.Review and moderate user-generated content, including text, images, and multimedia, often of a graphic nature, controversial, offensive, inappropriate or misleading.Ensure that all content moderation activities are conducted in accordance with company...