Event Coordinator - #25064

Executive Summary

Join an amazing group of people at OliOli and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.

OliOli (means ‘joy’ in the Hawaiian language) is a multiple award-winning contemporary children’s museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli entails 8 interactive galleries comprising over 45 hands-on exhibits.

The awesome team at OliOli comes from over 18 countries including United States, Scotland, Switzerland, Colombia, India, Philippines, South Africa, Zimbabwe, Pakistan, Latvia, and Iran. Find out more information about OliOli @ www.olioli.ae or www.instagram.com/olioliuae.

The Events Coordinator (EC) is responsible for fulfilling OliOli’s vision of creating awesome experiences and memories for all visitors. Working on and off the floor, EC acts as OliOli’s brand ambassador, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.

KEY DUTIES & RESPONSIBILITIES

Visitors Experience and Service

- Be an ambassador for the OliOli brand; ensure that every visitors experience at OliOli meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
- Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
- Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction
- Contribute to a positive, team-based, and visitor-first centric culture
- Attend to guest queries, and complaints. Amicably resolve maters with any dissatisfied guests
- Collect and communicate visitors feedback and suggestions
- Recognize and report visitors trends

Operational Execution

- Take full operational responsibility to ensure that guests have a positive and memorable experience at OliOli
- Work with the reservations team on a day-to-day basis to have a thorough understanding of the guests reservation/booking
- Communicate with the guests to finalize the details of the visit including food and other options in relation to the visit
- Collaborate with different teams within OliOli - for example, communicate the food preferences with the café team in a timely manner, communicate any special requests with the facilities or the guest engagement team as necessary and appropriate
- Welcome visitors at the time of the event and ensure that their event moves flawlessly through the museum
- Undertake all the set-up requirements in the event rooms as appropriate
- Remain attentive to the guests throughout their stay at OliOli and resolve any concerns / answer any queries in a favorable manner
- Accept payments from visitors for group bookings
- Participate in training programs designed to enhance interaction with visitors in the OliOli manner

Internal Coordination

- Provide colleagues with a forward-looking calendar of all the events planned on a weekly/daily basis
- Ensure that chaperones are assigned to the group visits
- Adhere to all policies and procedures of OliOli
- Assist visitors in case of an incident or an emergency situation
- Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)

Other Responsibilities

- Make sure that the F&B orders are placed in time in conjunction with the café supervisor; ensure that the food for specific events is made available to visitors at the appropriate time
- Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of OliOli within the community
- Perform other duties and be involved in projects and activities that contribute to the achievement of OliOlis objectives

- Help meet revenue targets set by the company

QUALIFICATIONS

- Advanced course work or experience in customer service, education, family learning, or retail operations preferred.
- Experience working with young children (ages 1-10) and their families in recreational settings, after school programs or classrooms.
- Excellent communication skills and ability to interact positively with children, adults, and large groups.
- Experience working in a fast-paced, high-volume environment.
- Ability to work with diverse staff and visitors.
- Excellent grasp of the English and Arabic language

Traits & Characteristics

- Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
- Lots of positive energy; respectful of diversity; patient and empathetic; friendly
- Interest and enthusiasm for working with children and families
- Ability to work with diverse staff and visitors

Education

College degree is required. Education in early childhood development will be a plus.

PHYSICAL DEMANDS

- The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the roles requirements.
- The noise level in the work environment is highly variable, from quiet to loud.
- The working timings include morning and/or evening shifts. Weekends and holidays work are required.
- Uniform/dress code required

Job Types: Permanent, Full-time

Salary: AED6,000.00 per month