Executive Housekeeper

Company Description

Fairmont Fujairah Beach Resort, an idyllic luxury resort in the United Arab Emirates.

Nestled amongst the hidden valleys of the majestic Al Hajar Mountains, Fairmont Fujairah Beach Resort lies along the coastal region of Dibba, the second largest town in the emirate of Fujairah. Set against a dramatic backdrop of rugged terrain, travelers can expect to discover a destination lauded for its natural beauty, with archeological and heritage sites all within easy accessibility from the resort.

Job Description

We are seeking an experienced and detail-oriented Executive Housekeeper to join our team in Fairmont Fujairah Beach Resort. As the leader of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction throughout our luxury hotel.

• Oversee daily operations of the housekeeping department, including staff management, scheduling, and training
• Develop and implement efficient cleaning procedures and quality control measures
• Conduct regular inspections of guest rooms, public areas, and facilities to maintain impeccable cleanliness standards
• Manage inventory of cleaning supplies and equipment, ensuring optimal stock levels and cost-effectiveness
• Coordinate with other departments, such as Front Desk and Engineering, to address guest needs promptly
• Handle guest complaints and special requests with professionalism and efficiency
• Implement and maintain safety protocols and grooming standards for housekeeping staff
• Prepare and manage departmental budgets and reports
• Stay updated on industry trends and implement innovative housekeeping practices
• Ensure compliance with local regulations and cultural sensitivities in housekeeping operations
  
  

Qualifications

• Minimum of 5 years of experience in housekeeping management in a luxury (5-star) hotel setting.
• Proven leadership skills with the ability to motivate and manage a diverse team
• Excellent communication and interpersonal skills
• Strong attention to detail and exceptional organizational abilities
• In-depth knowledge of cleaning techniques, equipment, and supplies
• Proficiency in inventory management and budgeting
• Experience with quality control measures and implementing standard operating procedures
• Ability to work efficiently under pressure and maintain composure in stressful situations
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• Familiarity with hospitality industry standards and best practices
• Proficiency in relevant computer software, including property management systems
• Fluency in English; knowledge of other languages is an advantage