Experience Customer Professional

Use your extensive subject matter expertise to influence customers toward Honeywell solutions. You will provide both external and internal consultations, and will help Honeywell teams develop and maintain the right product messaging, customer support, and training. You will foster cross-functional alignment to customer needs. You will participate in pursuit strategy planning, and customer negotiations. You may consult prospective users on product capability. You may provide valuable input for product development.

Key Responsibilities

• The role should have basic technical knowledge and hands on experience on Honeywell Modular system portfolio like DCS, PLC, Safety System, RTU, Software etc
• Establish Professional relationships with customers to ensure customer satisfaction including supporting on technical support and training as needed for the system integrators.
• Support sales in technical presentation to potential new customers and system integrators covering ModularSytems and as required the larger PMC Portfolio (Field Instrument, Terminal, Fixed Gas etc)
• Work with sales to ensure that Project proposals are supported with right technical solution offering along with proposal deliverables eg. Risk/Opportunity, estimate, Project Execution Plan, schedule, cost estimates.
• Price and work with internal stakeholders to arrive at the recommended Sale Price and support business leader to seek price and margin approvals.
• Ensure that the baseline project documents are produced, maintained, made available to all parties concerned and effectively used (managing the project)
• Support the business leader with Demand planning team for planning on Material and Engineering resources (FO and BO GES) requirements monthly
• Manage the process of scope definition and change control, including as needed the estimating of contract/scope variations (change orders)
• Identify important potential risks (technical or other) during bid, and ensure that risks are mitigated and opportunities are realized
• Expand our Domain Knowledge within Operations and ability to deliver One Honeywell Solutions
• Role out lessons learnt within HON community including sales and estimation
  
  

YOU MUST HAVE

• Bachelor's degree in Engineering, or equivalent. With 8 years field experience in automation covering PLC, RTU, Hybrid Controllers DCS and Safety systems.
  
  

WE VALUE

• Demonstrated ability to develop and foster strong customer relationships
• In-depth knowledge of Honeywell products and technologies
• Strong verbal and written communications and presentation skills. Ability to communicate effectively across language and cultural barriers
• Familiarity with industry regulatory requirements and future mandates as needed.
• Ability to achieve results through influence in a matrixed-team environment
• Industry experience covering Oil & Gas, Water, Mining etc will be a plus
  
  

Additional Information

• JOB ID: HRD264016
• Category: Customer Experience
• Location: Plot No. J – 05 Honeywell Building,Masdar,ABU DHABI,121000,United Arab Emirates
• Nonexempt