Expert Solution Architect/Integration & Fulfillment Support & Operations|400
e& UAE
Date: 3 weeks ago
City: Sharjah
Contract type: Full time
Key Responsibilities
JOB DESCRIPTION
Key Responsibilities :
Qualifications
Qualifications & Experience :
Use your personal email id to register and apply for this role.
We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.
At e& diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&[email protected]
JOB DESCRIPTION
- Ensure continuous enhancement in SR360, Eclipse & Ivory for Consumer complaints.
- Guide team to develop inhouse tools to Empower L2, CCC and TBO, Engineering & Sales.
- Review and share monthly CCC Complaint Analysis.
- App dynamics integration and dashboard implementation for critical flows.
- Monitoring & Maintaining KPI (Fulfillment, Reconnection & Complaints)
- Prepare accurate and timely reports to be shared with management on daily or monthly basis
- Control and supervise routine maintenance and operational Mobile fulfillment activities. Authorize and control data change implementation as per requirement with necessary verification and laid out procedures. Organize statistical and special reports in relation to Mobile Fulfillment platform performance as per demand by higher management.
- Control and Ensure Mobile Fulfillment hardware and software fault clearance, finalize fault reports and liaise with vendor team often to maintain close relationship on operational discussion to achieve efficient support and delivery of service.
- Report to Senior Manager and higher management for any abnormal concerns regarding Mobile Fulfillment systems operation and maintenance process and deliver smooth and professional management to section.
- Control call-out duties and assignment of duties for special events. Ensure corporate guidelines and standards to sections environment and staff procedures. Control close monitoring of system statistics, abnormal system messages and alerted alarms for its prompt clearance and report.
- Control and guide project acceptance tests for Mobile Fulfillment and ensures compliance with standards and guidelines as well as manufacturers recommendations.
- Organize loading and testing of any new S/W release and solution corrections with necessary evaluation reporting.
- Manage Mobile Provisioning projects related to platform expansions to meet the targeted completion with smooth integration. 14. Coordinate with other sections and vendors regarding any operational aspects to ensure authorization for all data implementation, equipment reconfiguration / dimensioning, upgrades, preventive maintenances and special operations.
- Control the functioning of operation team to maintain Mobile Fulfillment node to deliver stable and quality service.
- Constant monitoring on follow-up actions assigned to subordinates and close investigation of major complaints or operational abnormalities arising in the section. Prompt reporting and clearance of maintenance abnormalities carried out to superiors. Responsible for reporting any outages or degradation in service to superior and higher management on situations according to laid out directives.
- Control close monitoring of service statistics to assess and report abnormalities. Keep watch of system enhancement and preventive measures available to the system through constant follow up and coordination to vendor.
- Organize to arrange necessary orientation and developing skills for new subordinates or teammates regarding Mobile Fulfillment platform and environments. Recommend training requirements and knowledge seeking courses to section team members through available process.
- Control system environment and confirm adequate test equipment availability in section.
- Operating System: UNIX, Linux, Solaris, Windows
- Languages: Java, SQL,PLSQL
- J2EE Skills: JDBC, Servlets, JSP
- Web Technologies: Web Services, SOAP, WSDL,Rest
- Application Servers: Tomcat, WebLogic 6. Scripting Language: Shell Script
- Preferred to have expertise in Telcom Fulfillment Nodes, UCIP protocol over AIR.
- Bachelor Degree with minimum 5 years experience of relevant experience.
Key Responsibilities :
Qualifications
Qualifications & Experience :
Use your personal email id to register and apply for this role.
We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.
At e& diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&[email protected]
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