Express Operations Partner (SkyCargo)

Job Purpose

A World leader in air cargo. We possess a geographical advantage that enables us to reach over 140 destinations across 6 continents. We are able to cater to two-thirds of the world’s population in just 8 hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet, with ample capacity to transport cargo through our state-of-the-art, multi-airport hub in Dubai and adapt to our customers ever-changing needs.

The Express Operations Partner will identify, select and manage external operational partners for the Express project across a number of countries. Drive operational excellence and compliance with assigned external operational partners, while ensuring maximum value is extracted from partnerships and customer satisfaction is achieved.

In This Role, You Will

• Manage and provide support to external operational partners and ensure partner agreements are constantly evolving to enhance service proposition
• Manage service concerns and issues (i.e. service failures, accounting and reconciliation issues) in a timely way, focusing on customer needs.
• Understand market trends and have constant inputs into how to enhance operational processes, driving improvements with the wider Express team. Become involved in project work relating to this.
• Collaborate closely with Express Commercial Partner to drive maximum value out of partnerships, including involvement in contract negotiations and agreeing reasonable Service Level Agreements.
• Co-ordinate training and development activities for external operational partners, ensuring they are fully equipped to deliver on their requirements.
  
  

Qualification

To be considered for this role, you must meet the below requirements:

• Bachelors degree or honours with 5+ years of experience in Logistics/Cargo. Other
• Experience in Express operational management
• Experience in express operations management, vendor management and performance management.
  
  

Knowledge/skills

• Demonstrated proficiency in analytical and numerical skills with ability to create financial; business cases.
• Proven experience with legal contracting with partners/clients.
• Strong interpersonal skills and business acumen, with ability to assertively manage internal and external stakeholders.
  
  

AtEmirates, we're committed to providing our employees with opportunities to growand develop their careers. So if you're looking for a challenging and rewardingopportunity, apply today and join our team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers