FACILITIES & GENERAL SERVICES MANAGER
Wio Bank
Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time

Job Title: Facilities & General Services Manager (UAE National)
About Wio
Wio Bank is the region’s first platform bank, built to reimagine banking for today’s digital-first customers. Backed by Abu Dhabi’s financial strength and driven by innovation, we’re on a mission to create seamless, intuitive financial experiences that empower individuals and businesses to do more with their money.
Role Overview
We’re looking for a proactive, detail-oriented, and strategically minded Facilities & General Services Manager to oversee the end-to-end operations of Wio’s physical workspaces and support services across Abu Dhabi and Dubai. This role is crucial in creating a safe, efficient, and future-ready work environment that supports our agile and hybrid teams.
Key Responsibilities
Facilities Management
About Wio
Wio Bank is the region’s first platform bank, built to reimagine banking for today’s digital-first customers. Backed by Abu Dhabi’s financial strength and driven by innovation, we’re on a mission to create seamless, intuitive financial experiences that empower individuals and businesses to do more with their money.
Role Overview
We’re looking for a proactive, detail-oriented, and strategically minded Facilities & General Services Manager to oversee the end-to-end operations of Wio’s physical workspaces and support services across Abu Dhabi and Dubai. This role is crucial in creating a safe, efficient, and future-ready work environment that supports our agile and hybrid teams.
Key Responsibilities
Facilities Management
- Oversee day-to-day facilities operations for all Wio locations (including HQ, branches, and satellite offices).
- Ensure all spaces are safe, secure, and compliant with regulatory and safety standards.
- Manage preventive and corrective maintenance, vendor coordination, and service contracts.
- Plan and execute office fit-outs, relocations, and space optimization projects.
- Supervise reception, mailroom, transport, office supplies, pantry, and support services.
- Implement and monitor SLAs for third-party vendors and service providers.
- Maintain inventory and procurement controls for office assets, consumables, and equipment.
- Ensure smooth delivery of employee-facing services in line with Wio’s experience standards.
- Partner with HR, IT, and Finance to support onboarding, offboarding, and workspace planning.
- Contribute to sustainability initiatives and smart building practices aligned with Wio’s ESG goals.
- Drive cost optimization, budgeting, and vendor performance reviews.
- Develop and enforce policies and protocols for health, safety, and emergency response.
- Coordinate risk assessments and ensure compliance with UAE regulations and internal policies.
- 7–10 years of relevant experience in facilities and general services management (ideally in banking, fintech, or corporate environments).
- Proven track record managing multi-site operations and vendor networks.
- Strong knowledge of UAE regulatory requirements and facilities compliance.
- Excellent project management, negotiation, and communication skills.
- A customer-first mindset with the ability to support a hybrid, tech-enabled workplace.
- Fluency in English; Arabic is a plus.
- Be part of one of the region’s most innovative digital banks.
- Work in a dynamic, mission-driven environment with autonomy and purpose.
- Hybrid work culture and modern workspaces.
- Competitive tax-free salary, performance bonuses, and comprehensive benefits.
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