FACILITIES & GENERAL SERVICES MANAGER

Wio Bank


Date: 4 hours ago
City: Abu Dhabi
Contract type: Full time
Job Title: Facilities & General Services Manager (UAE National)

About Wio

Wio Bank is the region’s first platform bank, built to reimagine banking for today’s digital-first customers. Backed by Abu Dhabi’s financial strength and driven by innovation, we’re on a mission to create seamless, intuitive financial experiences that empower individuals and businesses to do more with their money.

Role Overview

We’re looking for a proactive, detail-oriented, and strategically minded Facilities & General Services Manager to oversee the end-to-end operations of Wio’s physical workspaces and support services across Abu Dhabi and Dubai. This role is crucial in creating a safe, efficient, and future-ready work environment that supports our agile and hybrid teams.

Key Responsibilities

Facilities Management

  • Oversee day-to-day facilities operations for all Wio locations (including HQ, branches, and satellite offices).
  • Ensure all spaces are safe, secure, and compliant with regulatory and safety standards.
  • Manage preventive and corrective maintenance, vendor coordination, and service contracts.
  • Plan and execute office fit-outs, relocations, and space optimization projects.

General Services

  • Supervise reception, mailroom, transport, office supplies, pantry, and support services.
  • Implement and monitor SLAs for third-party vendors and service providers.
  • Maintain inventory and procurement controls for office assets, consumables, and equipment.
  • Ensure smooth delivery of employee-facing services in line with Wio’s experience standards.

Strategic Operations

  • Partner with HR, IT, and Finance to support onboarding, offboarding, and workspace planning.
  • Contribute to sustainability initiatives and smart building practices aligned with Wio’s ESG goals.
  • Drive cost optimization, budgeting, and vendor performance reviews.

Health, Safety & Compliance

  • Develop and enforce policies and protocols for health, safety, and emergency response.
  • Coordinate risk assessments and ensure compliance with UAE regulations and internal policies.

What You Bring

  • 7–10 years of relevant experience in facilities and general services management (ideally in banking, fintech, or corporate environments).
  • Proven track record managing multi-site operations and vendor networks.
  • Strong knowledge of UAE regulatory requirements and facilities compliance.
  • Excellent project management, negotiation, and communication skills.
  • A customer-first mindset with the ability to support a hybrid, tech-enabled workplace.
  • Fluency in English; Arabic is a plus.

Why Wio?

  • Be part of one of the region’s most innovative digital banks.
  • Work in a dynamic, mission-driven environment with autonomy and purpose.
  • Hybrid work culture and modern workspaces.
  • Competitive tax-free salary, performance bonuses, and comprehensive benefits.

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